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← WO Overview

WO-01337176 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 VCA Brighton Animal Hospital — 695 E Grand River Ave, BRIGHTON MI, 48116

Jan 9, 2026 → Jan 16, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 15, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Jan 16, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 10 → Jan 10, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 10 → Jan 12, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 16, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Jan 9, 2026 Tech Off Site: Jan 16, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0 / 4
Jan 9 → Jan 10 Ready for Scheduling ▶ Running 0 0 / 4
Jan 10 → Jan 10 Assigned ▶ Running 0 0 / 4
Jan 10 → Jan 12 Awaiting Parts - Customer ⏸ Paused 1 —
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0 / 4
Jan 12 → Jan 12 Entered ▶ Running 0 0 / 4
Jan 12 → Jan 12 Assigned ▶ Running 0 0 / 4
Jan 12 → Jan 16 Scheduled ▶ Running 4 4 / 4
Jan 16 → Jan 16 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 1.0d
Coordinators 5.3d
Field Work 1.0d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.0 days
Coordinators
5.3 days
Over SLA
Field Work
1.0 days
Billing
3.6 days
Created: Jan 9, 2026 Due: Jan 16, 2026 Completed: Jan 16, 2026 (on time)
📅
5.2 days Total Age
⏱️
4.2d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557635
Midmark Service Request Dispatch Authorization - WO-00145752
Closed
Zone 2 PM NWD - 3rd of 5yr PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 748340 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emily Ambrose
Owner
Jessica Sells
Created
Jan 9, 2026
Work Orders from this Case (1)
WO-01337176 (current) Invoiced
Preventive Maintenance • Jon Kuehl
Created: Jan 9, 2026 • Closed: Jan 16, 2026
Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 4.2 days stuck in "Scheduled"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Awaiting Parts - Customer
1.0d
Assigned
0.8d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
WO Correction Needed
3.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-20-26 JK Udate will have to wait until I get back to to the home office. Helping in Chicago.


1/12/2026 CRamen parts deliver today


1/12/26 SReich

Your shipment

1ZE444250346838508

Estimated delivery

Today, January 12 between 9:00 A.M. - 11:00 A.M. 

Order No: 748340 Customer PO No: SR1518656 Customer: Midmark No Charge Service Request NO: 1518656 Ship To Name: VCA Brighton Animal Hospital Ship To Address: 695 E Grand River Ave Ship To City/State: BRIGHTON, MI 48116-1851 Waybill (Tracking #): 1ZE444250346838508 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 09-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


1/10/2026 CRamen assigned to JKuehl and placed into APC

🔧 Work Performed
Performed PM on dental unit per service bulletin successfully.
🔍 Technician Findings
Perform PM on dental unit
⚠️ Problem Description
Zone 2 PM NWD - 3rd of 5yr PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 748340 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Jan 9, 12:56 PM
Case Number: 00557635
Subject: Midmark Service Request Dispatch Authorization - WO-00145752
Status: Closed
📋
Work Order Created Jan 9, 5:47 PM
Work Order: WO-01337176
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Jan 9, 6:01 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 13m
⏳ 0.7 business days
👷
▶
2 Technician Assigned Jan 10, 6:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1d 0h, 0m
⏳ 1.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Jan 12, 9:20 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 15h
🆕
▶
2 Status: Entered Jan 12, 11:24 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
🗓️
▶
2 Status: Scheduled Jan 12, 5:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-01-15T15:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Jonathan Kuehl Jan 14, 5:51 PM
Scheduled For: 2026-01-16T15:00:00.000+0000
⏳ 2.8 business days
🔧
Status: Tech On Site by Jonathan Kuehl Jan 16, 8:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 14h
🚗
Status: Tech Off Site by Jonathan Kuehl Jan 16, 10:01 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 26m
✔️
▶
3 Status: Completed Jan 16, 4:55 PM
Status: Completed → 4x Labor Added → Status: Closed
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.75, 1.4333333333333, 0.2, 112
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
✏️
Status: WO Correction Needed by Nancy Suarez Jan 20, 2:22 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 21h
⏳ 4.0 business days
🏁
Status: Closed by Jonathan Kuehl Jan 24, 7:03 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 16h
⏳ 1.0 business days
📄
▶
3 Status: Ready to Bill Jan 26, 2:00 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-252233

Bottlenecks

Assigned
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00557635
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Jan 16, 10:00 AM
Created
Jan 9, 5:47 PM
Invoice #
SM-252233

Work Details (4)

Name Type Status Qty Amount Date
WL-03068587 Labor Open 1.75 $0.00 Jan 16, 4:57 PM
WL-03068588 Labor Open 1.4333333333333 $240.00 Jan 16, 4:57 PM
WL-03068589 Labor Open 0.2 $0.00 Jan 16, 4:57 PM
WL-03068590 Travel Open 112 $110.00 Jan 16, 4:57 PM

Details