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WO-01337221 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Paoli Hospital — 255 W. Lancaster Ave, Paoli PA, 19301

Jan 12, 2026 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 26, 2026
✗ SLA Missed (8 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
2d
▶ Clock Running
Status: Created
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 26, 2026
6 business days (counted)
Running total: 9 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 12, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 14 Created ▶ Running 2 2
Jan 14 → Jan 15 Assigned ▶ Running 1 3
Jan 15 → Jan 26 Ready for Scheduling ▶ Running 6 9
Jan 26 → Feb 5 Scheduled ▶ Running 8 17
Dispatch 3.0d
Coordinators 16.3d
Billing 1.4d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Coordinators
16.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 12, 2026 Due: Jan 26, 2026 Completed: Feb 5, 2026 (9 days late)
📅
18.0 days Total Age
⏱️
8.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557919
URGENT Philips WO Request
Closed
Paid Preventative Maintenance
Priority
High
Origin
Email
Reason
New Case
Contact
John Hensley
Owner
Shelby Robinson
Created
Jan 12, 2026
Work Orders from this Case (3)
WO-01337217 Invoiced
Preventive Maintenance • Rodney Charles
Created: Jan 12, 2026 • Closed: Feb 5, 2026
WO-01337220 Invoiced
Preventive Maintenance • Rodney Charles
Created: Jan 12, 2026 • Closed: Feb 5, 2026
WO-01337221 (current) Invoiced
Preventive Maintenance • Rodney Charles
Created: Jan 12, 2026 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 51 days old
🚨
Primary Delay 8.7 days stuck in "Scheduled"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Assigned
1.2d / 0.5d SLA
Ready for Scheduling
6.4d / 1.0d SLA
Scheduled
8.7d / 2.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/26/2026 RFosbury dispatching to Rodney C for Feb 2nd. will dispatch others as they come through.

01/19/2026 RFosbury John Hensley / hensleyj@mlhs.org replied stating there is 13 total devices and advised we wait until we have a PO for all devices

01/15/2026 RFosbury John Hensley / hensleyj@mlhs.org replied stating there is 13 total devices and advised we wait until we have a PO for all devices

01/14/2026 RFosbury - LVM for John Hensley at 484 565 1624, sending FU email to hensleyj@mlhs.org.

🔧 Work Performed
Region 4 TpC PM 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
Paid Preventative Maintenance
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Jan 12, 8:30 AM
Case Number: 00557919
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 12, 9:16 AM
Work Order: WO-01337221
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 14, 5:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 2d 8h
📅
Status: Ready for Scheduling by Rich Fosbury Jan 15, 3:51 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 22h 13m
⚠️ 7.0 business days
📅
▶
4 Dispatch Scheduled Jan 26, 1:24 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 21h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-02T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 2x Labor Added Feb 5, 1:40 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 0h, 0m
⏱️
Labor Added Feb 5, 2:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 5, 2:49 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 8m
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 22m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business hours
Ready for Scheduling
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00557919
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 2, 8:00 AM
Created
Jan 12, 9:16 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03093226 Labor Open 2.25 $150.00 Feb 5, 1:40 PM
WL-03093227 Labor Open 0.25 $155.00 Feb 5, 1:40 PM
WL-03093422 Labor Open 0.016666666666667 $38.00 Feb 5, 2:21 PM

Details