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WO-01337247 ↗ ServiceMax

On-Site Non Emergency Transportation, LLC • Preventive Maintenance • PSM

📍 On-Site Non Emergency Transportation, LLC — 696 PINEY WOODS RD, MONTICELLO FL, 32344

Jan 12, 2026 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Jan 24, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 15, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 8 of ? biz days used
0d
▶ Clock Running
Status: Completed
Jan 23 → Jan 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 12, 2026 Invoiced: Jan 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 15 Ready for Scheduling ▶ Running 3 3
Jan 15 → Jan 15 Assigned ▶ Running 0 3
Jan 15 → Jan 22 Scheduled ▶ Running 4 7
Jan 22 → Jan 23 Tech On Site ▶ Running 1 8
Jan 23 → Jan 24 Completed ▶ Running 0 8
Dispatch 0.0d
Coordinators 8.4d
Field Work 1.8d
Incomplete 0.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.4 days
Over SLA
Field Work
1.8 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 30, 2026 Completed: Jan 24, 2026 (6 days early)
📅
9.0 days Total Age
⏱️
4.3d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 22, 2026
Visit 2 Jan 23, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557959
eBiotrack - New Inspection Created
Closed
Q-00031946 Ferno Power X1, cot, SN 20S020423 Ferno Power X1 22S026243 Stryker Power cot, SN 171242195 https://www.ebiotrack.com/inspection.php?iid=32426
Priority
Standard
Origin
Email
Reason
New Case
Contact
Benjey Wiggins
Owner
Sherry Reich
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337247 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Jan 12, 2026 • Closed: Jan 23, 2026
Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 4.3 days stuck in "Scheduled"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

115 MOwens Benjey replied back to the email and said that Thurs. 1/22 works the best for scheduling the visit. Eta between 9-10am.

1/14/26 AJinerson - Discussed w/ FOM to check with tech CWalker if able to travel to cover first week of FEB, as he is closest tech, and needs to stay local to cover his GE sites last 2 weeks of JAN.

01/14/2026 LHill-sent email to Onsite..Thank you for the response. I'm adding @Abby Jinerson to this email thread as she is the scheduling coordinator for your area.

@Abby Jinerson This goes to WO-01337247. Is this possible?

See logged email.


01/14/2026 LHill-rec'd email from Onsite. As of now Tuesday or Thursday of next week would work for us preferably Thursday, and yes we would like to for the technician to call before arriving. The contact information listed is correct Benjey Wiggins. See logged email.


01/14/2026 LHill-sent email to Benjey Wiggins at onsitenemt@gmail.com

to confirm contact & equipment.


01/14/2026 LHill-Called 850-591-2436 for Benjey Wiggins. Someone picked up and hung up.

🔧 Work Performed
Ferno Washington Inc - Power X1 Serial #: 20S020423 - Asset ID: 13348606 Ferno Washington Inc - Power X1 Serial #: 22S026243 - Asset ID: 13348601 Stryker Medical - 6506 PowerPro Serial #: 171242195 - Asset ID: 13348605
⚠️ Problem Description
Q-00031946 Ferno Power X1, cot, SN 20S020423 Ferno Power X1 22S026243 Stryker Power cot, SN 171242195 https://www.ebiotrack.com/inspection.php?iid=32426

Timeline

📞
Case Linked Jan 12, 9:47 AM
Case Number: 00557959
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 12, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 15, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 5h
🗓️
▶
2 Status: Scheduled Jan 15, 4:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-22T14:00:00.000+0000
💵
2x Expenses Added Jan 16, 1:54 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Rozier Cole Jan 22, 3:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
💵
3x Expenses Added Jan 22, 8:20 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Rozier Cole Jan 22, 9:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 6h 3m
⏳ 1.4 business days
💵
▶
2 8x Expenses Added Jan 23, 10:52 PM
8x Expenses Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 1d 1h
⏳ 1.1 business days
⚠️
▶
2 Status: Incomplete Jan 26, 12:33 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 1m
📄
▶
3 Status: Ready to Bill Jan 27, 9:16 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Feb 3, 12:00 PM
Invoice Number: SM-252284

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

📞
Case 00557959
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
Jan 22, 9:00 AM
Created
Jan 12, 9:53 AM
Invoice #
SM-252284

Work Details (13)

Name Type Status Qty Amount Date
WL-03068121 Expenses Open 1 $0.00 Jan 16, 1:54 PM
WL-03068122 Expenses Open 1 $0.00 Jan 16, 1:54 PM
WL-03075985 Expenses Open 1 $0.00 Jan 22, 8:20 PM
WL-03075987 Expenses Open 1 $0.00 Jan 22, 8:20 PM
WL-03075988 Expenses Open 1 $0.00 Jan 22, 8:21 PM
WL-03077676 Expenses Open 1 $0.00 Jan 23, 10:52 PM
WL-03077678 Labor Open 1 $205.00 Jan 23, 10:53 PM
WL-03077679 Labor Open 1 $205.00 Jan 23, 10:53 PM
WL-03077680 Labor Open 0.5 $500.00 Jan 23, 10:53 PM
WL-03077681 Travel Open 20 $0.00 Jan 23, 10:53 PM
WL-03077682 Labor Open 8 $0.00 Jan 23, 10:53 PM
WL-03077683 Travel Open 440 $0.00 Jan 23, 10:53 PM
WL-03077677 Labor Open 1 $205.00 Jan 23, 10:53 PM

Details