Q-00031966
follow up to WO-01328613
Tech Darrell Hope
SN NCL Century Series Lift 21082321225
Follow-Up Notes
1/6, dhope, found lift needing OB gas spring, and Stow Block assembly,,,
pn: 32831 Gas spring 1 ea
pn: 28751AKS stow block assy 2ea
1/26 KSmith -- Rescheduled for Wednesday with Dino, due to the winter storm that has grounded the area.
1/21 KSmith -- Scheduled for 1/26 with Dino. 9-11am
1/20 KSmith -- Parts are shipping today. Will schedule once delivery date is set
01/19/2026 LHill-LM at 845-536-2190 for Dino Patrikis advising him we will be in contact once we receive tracking info.
01/19/2026 LHill-rec'd TEAMS message from Shawn Rogers-Curtis could do that, but Darrell would be best (and they still need to ship the parts.
01/19/2026 LHill-sent TEAMS message to Shawn Rogers-WO-01337321 Would this go back to Darrell Hope since it's a followup WO? I see his only open day this week would be possibly Friday. Should this wait till then or send someone else?
🔧Work Performed
1/28, dhope, replaced gas spring, and stow block assembly,,
🔍Technician Findings
1/28, dhope, found lift needing gas spring, stow block assembly
⚠️Problem Description
Q-00031966
follow up to WO-01328613
Tech Darrell Hope
SN NCL Century Series Lift 21082321225
Follow-Up Notes
1/6, dhope, found lift needing OB gas spring, and Stow Block assembly,,,
pn: 32831 Gas spring 1 ea
pn: 28751AKS stow block assy 2ea https://www.ebiotrack.com/workorder.php?wo=70809
From: dino.patrikis@jawonio.org
To: ksmith@emsar.com
yes
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, January 26, 2026 9:07 AM
To: Patrikis, Dino <dino.patrikis@jawonio.org>
Subject: RE: JAWONIO - 15 PARK AVE -- Lift Repair -- WO-01337321
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good Morning Dino,
Due to the winter storm that ha
From: dino.patrikis@jawonio.org
To: ksmith@emsar.com
Yes
Sent from my T-Mobile 5G Device
Get Outlook for Android <https://aka.ms/AAb9ysg>
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, January 21, 2026 8:24:34 AM
To: Patrikis, Dino <dino.patrikis@jawonio.org>
Subject: JAWONIO - 15 PARK AVE -- Lift Repair -- WO-01337321
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you rec
To: dino.patrikis@jawonio.org
CC:
BCC:
Attachment: --none--
Subject: JAWONIO - 15 PARK AVE -- Lift Repair -- WO-01337321
Body:
Good Morning Dino,
The parts for the repair of your lift have shipped and are scheduled to arrive on Friday.
Would Monday work for the technician to come onsite? Arrival between 9-11am.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer cov
📋
Outbound to +18455362190
Completed Jan 19, 2026
01/19/2026 LHill-LM at 845-536-2190 for Dino Patrikis advising him we will be in contact once we receive
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: dino.patrikis@jawonio.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337321Location: JAWONIO - 15 PARK AVEAddress: 15 PARK AVE Spring Valley, NY 10977Device: NCL Century Series Lift 21082321225Problem Description: Q-00031966
follow up to WO-01328613
📅
WO-01337321 - Repair - NCL Century Series Lift - Spring Valley - JAWONIO - 15 PARK AVE
Jan 28, 2026 10:30am – 11:30am
Work Order: WO-01337321
Account: JAWONIO
Customer Case Number: N/A
Location: JAWONIO - 15 PARK AVE
Address: 15 PARK AVE, Spring Valley, NY 10977
Manufacturer: Braun
Model #: NCL Century Series Lift
Serial #: 21082321225
Contact Name: Dino Patrikis
Contact Phone: 845-536-2190
Contact Email: dino.patr
Timeline
📞
Case Linked Jan 9, 4:27 PM
Case Number:00557736
Subject:follow up to WO-01328613
Status:Closed
⏳1.9 business days
📋
▶
2
Work Order Created Jan 12, 12:38 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 12, 5:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Gavin Poole
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 49m
⏳4.8 business days
📅
Status: Ready for Scheduling by Audrey TharpJan 16, 3:07 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:3d 21h
⏳1.0 business days
👷
▶
2
Technician Assigned Jan 19, 1:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 22h
🔩
3x Parts Added Jan 19, 1:50 PM
Type:Parts, Expenses
Status:Open
Qty:1, 2
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 21, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-26T15:30:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Kourtney SmithJan 26, 9:05 AM
Scheduled For:2026-01-28T15:30:00.000+0000
⏳3.0 business days
✔️
▶
2
Status: Completed Jan 28, 5:17 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.98333333333333
🏁
Status: Closed by Darrell HopeJan 28, 5:23 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳3.8 business days
📄
▶
3
Status: Ready to Bill Feb 2, 11:22 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-252787
Bottlenecks
Awaiting Parts
Duration: 4.2 business days (threshold: 3.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)