Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
🕐 Clock stopped: Canceled (Jan 23, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 23, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 12, 2026
Canceled: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 12 → Jan 12
Created
▶ Running
0
0
Jan 12 → Jan 12
Ready for Scheduling
▶ Running
0
0
Jan 12 → Jan 12
Assigned
▶ Running
0
0
Jan 12 → Jan 23
Scheduled
▶ Running
8
8
Coordinators Over SLA
Created: Jan 12, 2026
Due: Jan 31, 2026
Completed: Jan 23, 2026 (8 days early)
⏱️
8.7d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00557920
New Training Request
Closed
1x for CBTs for HCP Pre-training ending 1/31/2026
Course: HCP
Technician: Hector Castaneda
Start Date: 2026-02-10
Mentor: Darek Kirkpatrick
Notes: TR submitted based on PAF
🚨
Primary Delay
8.7 days stuck in "Scheduled"
⏱️
Total Delay
7.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
8.7d
/ 2.0d SLA
Billing Review
0.0d
/ 2.0d SLA
WO Correction Needed
1.1d
Reschedule
0.1d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
🔒
Internal CSA Notes
1/28 KSmith -- Teams message from Shawn WO needs cancelled. Extra WO that is not needed. Sent teams message to Stephanie to cancel WO, since WO has already been closed ASC cannot return to dispatch to have cancelled (Gives error message)
🔍
Technician Findings
OJT
⚠️
Problem Description
2x 1week OJT work orders w/ week ending 1/31/2025
Course: HCP
Technician: Hector Castaneda
Start Date: 2026-02-10
Mentor: Darek Kirkpatrick
Notes: TR submitted based on PAF
Q: Service Type (pm, repair, other)?:
Q: Make / Model?:
Q: Service Performed?:
Q: Mentor? :Darek Kirkpatrick
Timeline
📞
Case Number:
00557920
Subject:
New Training Request
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
44m, 0m
📅
Scheduled For:
2026-01-26T13:00:00.000+0000
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
11d 3h, 0m
📄
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
0m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
4h 11m
🔄
From:
WO Correction Needed
To:
Reschedule
Duration in Previous:
14h 7m
🚫
From:
Reschedule
To:
Canceled
Duration in Previous:
46m
Bottlenecks
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
ℹ️ Work Order Details
Technician
Hector Castaneda