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WO-01337345 ↗ ServiceMax

MARION TOWNSHIP FIRE DEPARTMENT OH • Evaluation • P7

📍 Marion Township Fire Department — 762 E Center St, Marion OH, 43302

Jan 12, 2026 → Jan 13, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 22, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Jan 12, 2026 Completed: Jan 13, 2026
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 7
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0 / 7
Jan 12 → Jan 12 Assigned ▶ Running 0 0 / 7
Jan 12 → Jan 13 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 1.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 21, 2026 Completed: Jan 13, 2026 (8 days early)
📅
1.6 days Total Age
⏱️
1.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558001
***URGENT*** EMS Repair
Closed
Ben Stryker powerload (2019) Medic 303 6390 Power-LOAD 1907012400176 has a green flashing light on the system. Not powering on. (They have another ambulance down and need repair ASAP. Per Ben, he has already spoke to Chuck and tech Brandon is available today>)
Priority
Critical
Origin
Phone
Reason
New Case
Contact
Ben Meddles
Owner
Jessica Sells
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337345 (current) Invoiced
Evaluation • Brandon Green
Created: Jan 12, 2026 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 1.5 days stuck in "Scheduled"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/2026 CRamen spoke with Ben and scheduled for Tuesday 1/13/2026 with tech arrival between 8-10am. 

🔧 Work Performed
evaluated unit repair completed as follows checked voltage on battery showing 12v ran unit x10 and checked battery under load. unit still at 12v took rail off the floor and checked voltage to unit from truck voltage while running 13.75 voltage with shoreline 13.25 voltage with truck not running or on shore power voltage did drop to under 12.8 advised customer to keep truck plugged in at all times while at station. replaced battery with customer stock. tested unit unit working as intended and placed back into service
🔍 Technician Findings
customer complaint of random charging issues/possible bad battery
⚠️ Problem Description
Ben https://www.ebiotrack.com/workorder.php?wo=70812 Stryker powerload (2019) Medic 303 6390 Power-LOAD 1907012400176 has a green flashing light on the system. Not powering on. (They have another ambulance down and need repair ASAP. Per Ben, he has already spoke to Chuck and tech Brandon is available today>)
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Jan 12, 10:22 AM
Case Number: 00558001
Subject: ***URGENT*** EMS Repair
Status: Closed
📋
▶
2 Work Order Created Jan 12, 2:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 12, 3:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 6m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-13T14:00:00.000+0000
📅
▶
2 Dispatch Scheduled Jan 12, 6:17 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-13T14:30:00.000+0000
⏳ 1.7 business days
⏱️
▶
2 5x Labor Added Jan 13, 6:26 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
📄
▶
2 Status: Ready to Bill Jan 14, 6:04 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.7 business days
🧾
Invoice Created Jan 18, 10:07 PM
Invoice Number: SM-251210

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📞
Case 00558001
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Jan 13, 9:30 AM
Created
Jan 12, 2:05 PM
Invoice #
SM-251210

Work Details (5)

Name Type Status Qty Amount Date
WL-03063821 Labor Open 3 $0.00 Jan 13, 6:26 PM
WL-03063822 Labor Open 2 $0.00 Jan 13, 6:26 PM
WL-03063823 Labor Open 3 $0.00 Jan 13, 6:26 PM
WL-03063824 Travel Open 155 $0.00 Jan 13, 6:26 PM
WL-03063825 Travel Open 155 $0.00 Jan 13, 6:26 PM

Details