Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337351 ↗ ServiceMax

MetroHealth Medical Center • Evaluation • P7

📍 MetroHealth Medical Center — 2500 METROHEALTH DR Rm 2205, CLEVELAND, OH, 44109

Jan 12, 2026 → Jan 16, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 22, 2026
✓ SLA Met (3 biz days early)
Active: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 16, 2026
4 business days (counted)
Running total: 4 of 7 biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 4 of 7 biz days used
Created: Jan 12, 2026 Completed: Jan 17, 2026
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 7
Jan 12 → Jan 12 Ready for Scheduling ▶ Running 0 0 / 7
Jan 12 → Jan 12 Assigned ▶ Running 0 0 / 7
Jan 12 → Jan 16 Scheduled ▶ Running 4 4 / 7
Jan 16 → Jan 17 Tech On Site ▶ Running 0 4 / 7
Dispatch 0.0d
Coordinators 4.6d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 21, 2026 Completed: Jan 17, 2026 (4 days early)
📅
4.6 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00555659
Healthcare L2 review. Needs quote.
Closed
Q-00031837 Midmark 630-009 V60422 Power is intermittent for Footrest. Technician to complete product review,eval,and testing to determine if parts are needed
Priority
High
Origin
Phone
Reason
New Case
Contact
Walt Stepanek
Owner
Jessica Sells
Created
Jan 2, 2026
Work Orders from this Case (1)
WO-01337351 (current) Invoiced
Evaluation • Jordan Moceri
Created: Jan 12, 2026 • Closed: Jan 16, 2026
Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/2026 CRamen spoke with Walt and he requested Friday 1/16/2026 with tech arrival between 9-11am. Unit is located in the OPP3 Building (Specialty Services Pavillion) in Room 2227. Walt is contact 216-870-5549 

🔧 Work Performed
checked voltage at the transformer going in and going out. Both were at a acceptable range. Confirmed actuator was working by switching tilt and foot rest harness. Ohmed out the motor for the foot rest and was within a acceptable range. All sensors checked and are working properly. Recalibrated the chair but unit fails part way through each time. Issues seems to point towards a board issue. The board is no longer manufactured and are unable to get for the chair. Unit can not be repaired
🔍 Technician Findings
power intermittent to footrest
⚠️ Problem Description
Q-00031837 Midmark 630-009 V60422 Power is intermittent for Footrest. Technician to complete product review,eval,and testing to determine if parts are needed
📄 Description
Midmark Model: 630 (Series) Human Form Procedures Chair

Timeline

📞
Case Linked Jan 2, 2:59 PM
Case Number: 00555659
Subject: Healthcare L2 review. Needs quote.
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Jan 12, 2:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 12, 3:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 38m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-16T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jordan Moceri Jan 16, 9:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 18h
⏱️
▶
2 3x Labor Added Jan 16, 11:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 47m, 0m
⏳ 2.1 business days
📄
▶
3 Status: Ready to Bill Jan 21, 9:14 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251785
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00555659
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Jordan Moceri
Scheduled
Jan 16, 9:00 AM
Created
Jan 12, 2:29 PM
Invoice #
SM-251785

Work Details (3)

Name Type Status Qty Amount Date
WL-03069137 Labor Open 3.2666666666667 $500.00 Jan 16, 11:32 PM
WL-03069138 Labor Open 1.7333333333333 $260.75 Jan 16, 11:32 PM
WL-03069139 Travel Open 178 $0.00 Jan 16, 11:32 PM

Details