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← WO Overview

WO-01337364 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Upper Bucks Regional EMS — 8716 Easton Rd, Ottsville PA, 18942

Jan 12, 2026 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
2d
▶ Clock Running
Status: Created
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 4 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 30, 2026
9 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 12, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 14 Created ▶ Running 2 2
Jan 14 → Jan 15 Assigned ▶ Running 1 3
Jan 15 → Jan 19 Ready for Scheduling ▶ Running 1 4
Jan 19 → Jan 30 Scheduled ▶ Running 9 13
Dispatch 2.4d
Coordinators 11.5d
Billing 1.4d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Coordinators
11.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 12, 2026 Due: Jan 30, 2026 Completed: Jan 30, 2026 (on time)
📅
13.4 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 29, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558166
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
High
Origin
Email
Reason
New Case
Contact
Chris Scherer
Owner
Shelby Robinson
Created
Jan 12, 2026
Work Orders from this Case (1)
WO-01337364 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 12, 2026 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 51 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/19/2026 RFosbury will send Jason Yenser with Alberto on the 29th and 30th.

01/14/2026 RFosbury Sent email to Chris Scherer / christopher.scherer@sluhn.org to schedule.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 12, 2:22 PM
Case Number: 00558166
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 12, 3:28 PM
Work Order: WO-01337364
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jan 14, 6:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
📅
Status: Ready for Scheduling by Rich Fosbury Jan 15, 3:48 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 21h 48m
⏳ 2.0 business days
📅
▶
4 Dispatch Scheduled Jan 19, 1:05 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 21h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-29T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
10x Labor Added Jan 30, 4:11 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 3.5, 29
✔️
Status: Completed by Jason Yenser Jan 30, 5:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 4h, 0m
⏳ 4.9 business days
⏱️
▶
2 Labor Added Feb 5, 9:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 49m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business hours
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00558166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 29, 8:00 AM
Created
Jan 12, 3:28 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03085495 Labor Open 1.5 $0.00 Jan 30, 4:11 PM
WL-03085496 Labor Open 5 $475.00 Jan 30, 4:11 PM
WL-03085497 Labor Open 2 $465.00 Jan 30, 4:11 PM
WL-03085498 Labor Open 1.5 $0.00 Jan 30, 4:11 PM
WL-03085499 Labor Open 3.5 $332.50 Jan 30, 4:11 PM
WL-03085500 Labor Open 1.5 $310.00 Jan 30, 4:11 PM
WL-03085501 Travel Open 29 $0.00 Jan 30, 4:11 PM
WL-03085502 Travel Open 29 $0.00 Jan 30, 4:11 PM
WL-03085503 Travel Open 29 $0.00 Jan 30, 4:11 PM
WL-03085504 Travel Open 29 $0.00 Jan 30, 4:11 PM
WL-03092639 Labor Open 0.016666666666667 $190.00 Feb 5, 9:17 AM

Details