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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337431 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology Group — 483 Cranbury Rd, East Brunswick NJ, 08816

Jan 13, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (60 biz days early)
Active: 15 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 14 → Jan 14, 2026
0 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 4, 2026
14 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 13, 2026 Completed: Feb 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 14 Created ▶ Running 1 1
Jan 14 → Jan 14 Ready for Release ⏸ Paused 0 —
Jan 14 → Feb 4 Scheduled ▶ Running 14 15
Dispatch 2.0d
Holding 0.6d (excluded)
Coordinators 14.2d
Billing 1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
0.6 days
Coordinators
14.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 13, 2026 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)
📅
15.3 days Total Age
⏱️
14.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558347
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - PMPLAN1041528 - CON1179908
Priority
High
Origin
Email
Reason
New Case
Contact
Mariham Tawfik (US)
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (3)
WO-01337429 Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Feb 3, 2026
WO-01337430 Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Feb 3, 2026
WO-01337431 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 13, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 50 days old
🚨
Primary Delay 14.2 days stuck in "Scheduled"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
0.6d
Scheduled
14.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 Cever received email from Mariham Tawfik <mariham.tawfik@univrad.com> confirming FSE onsite for Feb 3rd starting at 9:30 a.m.

01/14/2026 Cever sent email to Mariham Tawfik <mariham.tawfik@univrad.com> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - Customer Value PM - PMPLAN1041488 - CON1179847
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 13, 7:07 AM
Case Number: 00558347
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 8:19 AM
Work Order: WO-01337431
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Jan 14, 7:32 AM
From: Entered
To: Ready for Release
Duration in Previous: 23h 13m
👷
▶
3 Technician Assigned Jan 14, 12:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-03T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 4h 42m
🚨 14.0 business days
⏱️
3x Labor Added Feb 3, 8:48 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 84
✔️
Status: Completed by Jason Yenser Feb 3, 9:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20d 9h, 0m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Feb 5, 12:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 40m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00558347
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 3, 1:00 PM
Created
Jan 13, 8:19 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03090439 Labor Open 2 $275.00 Feb 3, 8:48 PM
WL-03090440 Labor Open 1 $0.00 Feb 3, 8:48 PM
WL-03090441 Travel Open 84 $0.00 Feb 3, 8:48 PM
WL-03093069 Labor Open 0.016666666666667 $38.00 Feb 5, 12:26 PM

Details