1/20/26 AJinerson - Received email back from POC Sabrina confirming scheduling for Tuesday, 2/3 with eta between 10:30am - 12:30pm. Advising site admin as well.
POC onsite:
Arrival instructions:
Specific requirements:
1/19/26 AJinerson - Sent follow up email to POC Sabrina offering tech visit on Tuesday, 2/3 with eta between 10:30am-12:30pm.
1/19/26 AJinerson - Called site to follow up and schedule tech visit. Phone rang for 1 min 20 seconds with no answer and no option to leave VM.
01/16/2026 LHill-Called 352.690.8859 for Sabrina Midea. She confirmed contact & equipment.
Scheduling ahead needed: Yes.
Certain day or time: M-F 7:30 AM – 4:00 PM
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: Previous tech we used has clearance.
See logged email.
1/13/26 AJinerson - WO just created on 1/13 but showing due EOM - 1/30. Sent in WO needing SLA updated Teams Chat to be updated.
01/13/2026 LHill-sent email to Sabrina Midea at smidea@teamcenturion.com to confirm contact & equipment.
01/13/2026 LHill-Called 352.690.8859 for Sabrina Midea to confirm contact & equipment. The line just rings until it disconnects. Unable to leave a message.
🔧Work Performed
Inspected and calibration verified 66 devices
All 66 devices passed
🔍Technician Findings
Inspected and calibration verified 66 devices
All 66 devices passed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 43
https://www.ebiotrack.com/inspection.php?iid=32445
📧
Email:RE: EMSAR Service Request - Lowell Correctional Institute - 11120 NW Gainesville Rd Ocala, FL 34482 - WO-01337495
Completed Jan 20, 2026
From: smidea@TeamCenturion.com
To: abby.jinerson@emsar.com
That will be fine. I will advise the other admin as she will be taking him around.
Sabrina Midea/Lambert
Administrative Assistant
Healthcare beyond patient care,
healthcare for humanity.
Lowell Correctional Institution Annex
11120 NW Gainesville Rd
Ocala, Fl 34482
Office: 352-690-8859
smidea@teamcenturion.com <mailto:smidea@teamcenturion.com> | CenturionManagedCare.com
Fr
📧
Email:EMSAR Service Request - Lowell Correctional Institute - 11120 NW Gainesville Rd Ocala, FL 34482 - WO-01337495
Completed Jan 19, 2026
From: abby.jinerson@emsar.com
To: smidea@teamcenturion.com
Good morning, Sabrina,
I’m following up to schedule our technician’s visit for the annual inspection service on the medical equipment at the below location.
Lowell Correctional Institute - 11120 NW Gainesville Rd Ocala, FL 34482
We currently have our technician, Yves Dessin, available to visit on Tuesday, 2/3 with estimated arrival time between 10:30 a.m. – 12:30 p.m.
Please let us know if this da
📋
Outbound to +13526908859
Completed Jan 19, 2026
1/19/26 AJinerson - Called site to follow up and schedule tech visit. Phone rang for 1 min 20 seconds with no answer and no option to leave VM.
📞
Call
Completed Jan 16, 2026
01/16/2026 LHill-Called 352.690.8859 for Sabrina Midea. She confirmed contact & equipment.
Scheduling ahead needed: Yes.
Certain day or time: M-F 7:30 AM – 4:00 PM
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: Previous tech we used has clearance.
See logged email.
📧
Email: EMSAR Request for service at Lowell Correctional Institute
Completed Jan 13, 2026
To: smidea@teamcenturion.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Lowell Correctional Institute
Body:
Hi Sabrina Midea,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Lowell Correctional Institute.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there
📋
Outbound to +13526908859
Completed Jan 13, 2026
01/13/2026 LHill-Called 352.690.8859 for Sabrina Midea to confirm contact & equipment. The line just rings until it disconnects. Unable to leave a message.
📅
WO-01337495 - Inspection - Ocala - Lowell Correctional Institute
Feb 3, 2026 10:30am – 3:00pm
Work Order: WO-01337495
Account: Centurion of Florida
Customer Case Number:
Location: Lowell Correctional Institute
Address: 11120 NW Gainesville Rd, Ocala, FL 34482
Manufacturer:
Model #:
Serial #:
Contact Name: Sabrina Midea
Contact Phone: 352.690.8859
Contact Email: smidea@teamcenturion.com
📅
🚗 Travel Time - WO
Feb 3, 2026 8:00am – 10:30am
Work Order: WO-01337495
Account: Centurion of Florida
Customer Case Number:
Location: Lowell Correctional Institute
Address: 11120 NW Gainesville Rd, Ocala, FL 34482
Manufacturer:
Model #:
Serial #:
Contact Name: Sabrina Midea
Contact Phone: 352.690.8859
Contact Email: smidea@teamcenturion.com
Timeline
📞
Case Linked Jan 12, 5:26 PM
Case Number:00558261
Subject:New Inspection WO Request - Lowell Correctional Institute
Status:Closed
📋
▶
2
Work Order Created Jan 13, 10:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Jan 19, 12:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 2h
📅
▶
2
Dispatch Scheduled Jan 20, 11:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:23h 4m
🚨11.0 business days
⏱️
▶
2
6x Labor Added Feb 3, 3:15 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:14d 3h, 0m
📄
Status: Ready to Bill by Diane PattonFeb 4, 11:09 AM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:19h 53m, 0m
💰
Status: Invoiced by Diane PattonFeb 4, 11:14 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⏳3.0 business days
🧾
Invoice Created Feb 7, 12:56 PM
Invoice Number:SM-252959
Bottlenecks
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)