Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Jan 13 → Jan 26, 2026
8 business days (counted)
Running total: 8 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Feb 4, 2026
7 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 2, 2026
17 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 33 of ? biz days used
Created: Jan 13, 2026
Completed: Mar 3, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 13 → Jan 13
Created
▶ Running
0
0
Jan 13 → Jan 13
Ready for Scheduling
▶ Running
0
0
Jan 13 → Jan 13
Assigned
▶ Running
0
0
Jan 13 → Jan 13
Entered
▶ Running
0
0
Jan 13 → Jan 26
On Hold
▶ Running
8
8
Jan 26 → Feb 4
Ready for Scheduling
▶ Running
7
15
Feb 4 → Feb 4
Assigned
▶ Running
0
15
Feb 4 → Mar 2
Scheduled
▶ Running
17
32
Mar 2 → Mar 3
Tech On Site
▶ Running
1
33
Holding (excluded from total)
Coordinators Over SLA
Field Work Over SLA
Created: Jan 13, 2026
Due: Mar 31, 2026
Completed: Mar 3, 2026 (28 days early)
⏱️
17.7d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
22.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00558335
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration
# of pieces 44
https://www.ebiotrack.com/inspection.php?iid=32435
🚨
Primary Delay
17.7 days stuck in "Scheduled"
⏱️
Total Delay
22.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
7.4d
/ 1.0d SLA
Scheduled
17.7d
/ 2.0d SLA
Tech On Site
1.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (2)
📅 Events (1)
🔒
Internal CSA Notes
2/4/2026 CRamen spoke with William and scheduled for Monday 3/2/2026 with tech arrival between 8-10am
1/26/26 SBerry: Added Phone Number to contact, moved back to RFS
1/13/2026 CRamen Logged email requesting Monday 3/2/2026 with an arrival window between 8-10am. Placeholder set. Email bounced back. No phone number listed. Sending back to dispatch
🔧
Work Performed
performed inspection
🔍
Technician Findings
Annual inspection
⚠️
Problem Description
Annual Equipment Electrical Safety Test And Calibration
# of pieces 44
https://www.ebiotrack.com/inspection.php?iid=32435
📋
Outbound to +15134697800
Completed
Feb 4, 2026
2/4/2026 CRamen spoke with William and scheduled for Monday 3/2/2026 with tech arrival between 8-10am
📧
Email: EMSAR Request for service at Assurance Health-Cincinnati (Email to schedule service)
Completed
Jan 13, 2026
To: kpuckett@assurancehealthsystem.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Assurance Health-Cincinnati (Email to schedule service)
Body:
Hi Keith Puckett,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration
# of pieces 44
Here’s the location information we have on file:
Location:
Assurance Health-Cincinnati
11690 Grooms Road
Cincinnati, OH 45242
Contact
📅
WO-01337516 - Inspection - Cincinnati - Assurance Health-Cincinnati
Mar 2, 2026 9:00am – 2:00pm
Work Order: WO-01337516
Account: Assurance Health System, LLC
Customer Case Number:
Location: Assurance Health-Cincinnati
Address: 11690 Grooms Road, Cincinnati, OH 45242
Manufacturer:
Model #:
Serial #:
Contact Name: Keith Puckett
Contact Phone:
Contact Email: kpuckett@assurancehealthsystem.co
Timeline
📞
Case Number:
00558335
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
3m
👷
Technician:
Jordan Moceri
🆕
From:
Assigned, Entered
To:
Entered, On Hold
Duration in Previous:
17m, 0m
📅
From:
On Hold
To:
Ready for Scheduling
Duration in Previous:
13d 4h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
8d 21h
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
3m
📅
Scheduled For:
2026-03-02T14:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
25d 21h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
12h 7m, 0m
Bottlenecks
Ready for Scheduling
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Work Details (5)
Name
Type
Status
Qty
Amount
Date
WL-03127366
Labor
Open
2.8333333333333
$0.00
Mar 2, 10:57 PM
WL-03127367
Labor
Open
2.6666666666667
$1,000.00
Mar 2, 10:57 PM
WL-03127368
Labor
Open
2
$298.00
Mar 2, 10:57 PM
WL-03127369
Travel
Open
109
-
Mar 2, 10:57 PM
WL-03127370
Travel
Open
109
-
Mar 2, 10:57 PM