1/13 KSmith -- Scheduled for 1/28-1/29 with Silas. 9-11am
1/13 KSmith -- Responded to Sila's email providing 1/28 as a scheduled date and am awaiting response.
🔧Work Performed
Annual inspection.
🔍Technician Findings
Annual inspection.
⚠️Problem Description
Annual Equipment Calibration Service
115 Pcs
https://www.ebiotrack.com/omnicor/inspection.php?iid=10276
📧
Email:Re: Inspection -- WO-01337520
Completed Jan 13, 2026
From: stompkins@palatinenh.com
To: ksmith@emsar.com
Wed. The 28th would be perfect thank you.
Silas E Tompkins II
Environmental Director
Palatine Nursing Home & Rehabilitation
154 Lafayette St.
Palatine Bridge, NY, 13428
(C) 518-603-0784
(W) 518-673-5212
On Tue, Jan 13, 2026, 1:37 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
Hi Silas,
Would Wednesday, January 28th work for the technician to come onsite?
best regards,
K
📧
Email:Inspection
Completed Jan 13, 2026
From: stompkins@palatinenh.com
To: ksmith@emsar.com
Hello. Our equipment (concentrators,beds and bed pumps etc. ) is due for inspection at the end of the month. Can we please get this inspection scheduled ASAP? Can you also send a copy of the last inspection report?
Silas E Tompkins II
Environmental Director
Palatine Nursing Home & Rehabilitation
154 Lafayette St.
Palatine Bridge, NY, 13428
(C) 518-603-0784
(W) 518-673-5212
'
Caution: This is an external email. Please take car
📋
Inbound from +15186030784
Completed Jan 13, 2026
Sent inspection report and transferred call to coordinator to schedule.
📅
WO-01337520 - Inspection - PALATINE BRIDGE - PALATINE NURSING HOME
Jan 28, 2026 9:30am – 2:00pm
Work Order: WO-01337520
Account: PALATINE NURSING HOME
Customer Case Number:
Location: PALATINE NURSING HOME
Address: 154 LAFAYETTE STREET, PALATINE BRIDGE, NY 13428
Manufacturer:
Model #:
Serial #:
Contact Name: Silas Tompkins
Contact Phone: (518) 673-5212
Contact Email: stompkins@palatinenh.co
Timeline
📞
Case Linked Oct 25, 8:39 AM
Case Number:00538365
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
🚨52.0 business days
📋
▶
2
Work Order Created Jan 13, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 13, 1:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 5m
🗓️
▶
2
Status: Scheduled Jan 13, 3:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-28T15:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Kourtney SmithJan 23, 8:01 AM
Scheduled For:2026-01-28T14:30:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Bernard ThompsonJan 28, 11:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 20h
⏱️
3x Labor Added Jan 28, 11:52 AM
Type:Labor, Travel, Expenses
Status:Open
Qty:2, 93, 1
🚗
Status: Tech Off Site by Bernard ThompsonJan 28, 2:28 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 25m
🔧
Status: Tech On Site by Bernard ThompsonJan 29, 8:09 AM
From:Tech Off Site
To:Tech On Site
Duration in Previous:17h 40m
⏱️
5x Labor Added Jan 29, 8:16 AM
Type:Labor, Travel
Status:Open
Qty:5, 1.5, 93
✔️
Status: Completed by Bernard ThompsonJan 29, 11:52 AM
From:Tech On Site
To:Completed
Duration in Previous:3h 43m
⏱️
▶
2
3x Labor Added Jan 29, 2:42 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Bernard Thompson
From:Completed
To:Closed
Duration in Previous:2h 50m
📄
▶
2
Status: Ready to Bill Jan 30, 2:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 30, 5:27 PM
Invoice Number:SM-252694
Bottlenecks
Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)