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WO-01337602 ↗ ServiceMax

Lamprey Healthcare • Inspection • PSM

📍 Lamprey Healthcare- Greater Nashua Mental Health - InteGreat — 7 Prospect Street, Nashua NH, 03060

Jan 13, 2026 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (1 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 2 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 29, 2026
9 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Completed
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 13, 2026 Invoiced: Jan 29, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2
Jan 15 → Jan 15 Assigned ▶ Running 0 2
Jan 15 → Jan 29 Scheduled ▶ Running 9 11
Jan 29 → Jan 29 Tech On Site ▶ Running 0 11
Jan 29 → Jan 29 Completed ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.2d
Field Work 0.4d
Incomplete 0.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
0.0 days
Created: Jan 13, 2026 Due: Jan 30, 2026 Completed: Jan 29, 2026 (1 days early)
📅
11.6 days Total Age
⏱️
9.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558555
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32448
Priority
Standard
Origin
Email
Reason
New Case
Contact
Terri Burdick
Owner
Jessica Sells
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337602 (current) Invoiced
Inspection • James Duff
Created: Jan 13, 2026 • Closed: Jan 29, 2026
Completed with minor delays
Invoiced • 50 days old
🚨
Primary Delay 9.6 days stuck in "Scheduled"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28 SRogers: Updating scheduled date per convo with POC.

1/15 KSmith -- Scheduled for 1/28 with Lisa. Logged on WO-01337602

01/13/2026 LHill-sent email to Terri Burdick at tburdick@lampreyhealth.org to confirm contact & equipment.


01/13/2026 LHill-Called 603-816-7164 for Terri Burdick to confirm contact & equipment. Line just rings until it disconnects. Unable to leave a message.

🔧 Work Performed
01/29/2026 JWD Located all biomedical equipment and perform initial inspection, calibration and electrical safety tests for this site. Total of equipment inspected is 31. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
01/29/2026 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform initial inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32448

Timeline

📞
Case Linked Jan 13, 12:33 PM
Case Number: 00558555
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 13, 2:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
4 Status: Assigned Jan 15, 1:51 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-29T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Shawn Rogers Jan 28, 5:07 PM
Scheduled For: 2026-01-29T17:00:00.000+0000
🔧
Status: Tech On Site by James Duff Jan 29, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 21h
⏱️
▶
2 3x Labor Added Jan 29, 2:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by James Duff
From: Tech On Site
To: Completed
Duration in Previous: 3h 12m
🏁
Status: Closed by James Duff Jan 29, 2:22 PM
From: Completed
To: Closed
Duration in Previous: 6m
⚠️
▶
3 Status: Incomplete Jan 29, 4:55 PM
Status: Incomplete → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Shawn Rogers
From: Incomplete
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Diane Patton Jan 30, 9:46 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 16h 48m, 0m
⏳ 1.0 business days
🧾
Invoice Created Jan 31, 8:18 PM
Invoice Number: SM-252645

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00558555
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Jan 29, 12:00 PM
Created
Jan 13, 2:23 PM
Invoice #
SM-252645

Work Details (4)

Name Type Status Qty Amount Date
WL-03083474 Labor Open 0.25 $0.00 Jan 29, 2:14 PM
WL-03083475 Labor Open 3.5 $1,495.00 Jan 29, 2:14 PM
WL-03083476 Labor Open 0.5 $0.00 Jan 29, 2:14 PM
WL-03083786 Expenses Open 1 $0.00 Jan 29, 4:56 PM

Details