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WO-01337662 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA ST PETERSBURG HOSPITAL — 6500 38TH AVE N, SAINT PETERSBURG FL, 33710

Jan 13, 2026 → Feb 23, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (14 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
12d
▶ Clock Running
Status: Created
Jan 13 → Jan 30, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 12 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 22, 2026
14 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 13, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 30 Created ▶ Running 12 12
Jan 30 → Jan 30 Assigned ▶ Running 0 12
Jan 30 → Feb 22 Scheduled ▶ Running 14 26
Dispatch 12.3d
Coordinators 14.4d
Field Work 1.0d
✗ SLA Missed
Dispatch
12.3 days
Over SLA
Coordinators
14.4 days
Over SLA
Field Work
1.0 days
Created: Jan 13, 2026 Due: Jan 31, 2026 (33 days overdue)
📅
27.3 days Total Age
⏱️
14.4d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
25.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558718
Closed
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Joledson DelValle
Owner
Erin Martin
Created
Jan 13, 2026
Work Orders from this Case (2)
WO-01337662 (current) Ready to Bill
FCO • Raymond Ebanks
Created: Jan 13, 2026 • Closed: Feb 23, 2026
WO-01337664 Ready to Bill
FCO • Raymond Ebanks
Created: Jan 13, 2026 • Closed: Feb 23, 2026
Behind Schedule - Needs Attention
Ready to Bill • 50 days old
🚨
Primary Delay 14.4 days stuck in "Scheduled"
⏱️
Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
12.3d / 0.5d SLA
Scheduled
14.4d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Raymond Ebanks to close with Location Unknown form

01/13/2026 EMartin follow up for WO-01325597

-follow up notes-

"unknown location"

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
▶
2 Case Linked Jan 13, 4:27 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01337662
Type: FCO
Priority: PC
🚨 12.9 business days
👷
▶
3 Technician Assigned Jan 30, 4:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-07T17:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 20, 10:15 AM
Scheduled For: 2026-02-28T17:00:00.000+0000
⏳ 1.0 business days
⏱️
Labor Added Feb 21, 7:48 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Feb 21, 7:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 22d 3h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 9:22 AM
From: Completed
To: Closed
Duration in Previous: 1d 13h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 2:20 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h

Bottlenecks

Entered
Duration: 12.3 business days (threshold: 4.0 business hours)
Exceeded by 11.8 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00558718
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Feb 28, 12:00 PM
Created
Jan 13, 4:31 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03115389 Labor Open 0.25 $100.00 Feb 21, 7:48 PM
WL-03115390 Labor Open 0.5 $100.00 Feb 21, 7:53 PM
WL-03117874 Labor Open 0.016666666666667 $38.00 Feb 24, 2:20 PM

Details