Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337727 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Fran Womens Health Assoc — 22000 Marine View Dr S Ste 100, Des Moines WA, 98198

Jan 14, 2026 → Feb 10, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (8 biz days late)
Active: 12 biz days
Paused: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 20, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Jan 20 → Jan 29, 2026
7 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 6 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 11, 2026
6 business days (counted)
Running total: 12 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 12 of 4 biz days used
Created: Jan 14, 2026 Completed: Feb 11, 2026
Business Days Used 12 / 4
0 4d budget +8d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 4
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0 / 4
Jan 14 → Jan 14 Assigned ▶ Running 0 0 / 4
Jan 14 → Jan 20 Scheduled ▶ Running 3 3 / 4
Jan 20 → Jan 20 Tech On Site ▶ Running 0 3 / 4
Jan 20 → Jan 29 Awaiting Parts ⏸ Paused 7 —
Jan 29 → Feb 3 Ready for Scheduling ▶ Running 3 6 / 4
Feb 3 → Feb 11 Scheduled ▶ Running 6 12 / 4
Feb 11 → Feb 11 Tech On Site ▶ Running 0 12 / 4
Dispatch 0.0d
Material Management 7.5d
Coordinators 13.6d
Field Work 0.4d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.5 days
Over SLA
Coordinators
13.6 days
Over SLA
Field Work
0.4 days
Billing
0.8 days
Created: Jan 14, 2026 Due: Feb 9, 2026 Completed: Feb 11, 2026 (1 days late)
📅
19.3 days Total Age
⏱️
7.5d in Awaiting Parts Longest Stage
🔄
12 transitions Status Changes
⚠️
14.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tim Holman — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 20, 2026
Visit 2 Feb 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00558745
Midmark Service Request Dispatch Authorization - WO-00146279
Closed
Zone 1 Dispatch Type Repair Email anthony.sou@commonspirit.org PROBLEM SUMMARY NWD No base function ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anthony Sou
Owner
Kimberly Hardison
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01337727 (current) Invoiced
Repair • Tim Holman
Created: Jan 14, 2026 • Closed: Feb 10, 2026
Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay 7.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
9.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Awaiting Parts
7.5d / 3.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 RBerry- Updated due date based on parts. Removed delay code.


2-3 Mburris called and set with Anthony 2-10 1pm


1/29/2026jsells

Ship To Name: Saint Anne Hospital Ship To Address: 16251 Sylvester Rd SW Ship To City/State: BURIEN, WA 98166-3017 Waybill (Tracking #): 510299703200 Carrier: FEDX-Parcel-Ground The following items have shipped from Midmark Corporation on: 28-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-1273-00 SERIAL #: DESCRIPTION: HD ACTUATOR KIT


1-14 Mburris email from POC Tony to set 1-20 10am .......Hello Michael,


Tuesday, January 20th at 10:00am to 11:30am is a good day to come by. The technician can contact me on the phone.


Are there any requirements for the technician to access the site (credentialing, safety training, escorts, badges, PPE, etc,)? No, the technician can ask to head to the room from the front desk. I will also be there too.

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? No.


Will you be the onsite point of contact on the scheduled date? Yes

Best phone number for the technician to use: 253-298-1436

If "No" above: Please provide the name and number of the onsite point of contact: 


Bests

Anthony Sou

BMET 1, Clinical Engineering

St. Anne Hospital, Burien, WA

Common Spirit Health®

206-431-5374 (O)

anthony.sou@commonspirit.org

1-14 Mburris email sent to POC

1/14 KHardison - Location is not open yet, to early. Sent customer an email regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
2.10 returned and installed new actuator. tested with success, paired foot control. Show staff results. 1.20 after tested and talking to Midmark, we've determined that the base actuator has failed.
🔍 Technician Findings
no base movement, actuator issue. 002-1273-00 Also, the slot to manually move base up has been stripped. The removal of actuator is going to take more time than normal to remove.
⚠️ Problem Description
Zone 1 Dispatch Type Repair Email anthony.sou@commonspirit.org PROBLEM SUMMARY NWD No base function ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 625 (series) Barrier-Free® Exam Table

Timeline

📞
Case Linked Jan 13, 5:26 PM
Case Number: 00558745
Subject: Midmark Service Request Dispatch Authorization - WO-00146279
Status: Closed
📋
▶
2 Work Order Created Jan 14, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 14, 10:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
📅
▶
2 Dispatch Scheduled Jan 14, 12:17 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1h 49m
⏳ 4.0 business days
🔧
Status: Tech On Site by Tim Holman Jan 20, 12:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
▶
3 3x Labor Added Jan 20, 2:35 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088685
Status: Closed
📦
Status: Awaiting Parts by Tim Holman
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 51m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Jan 29, 11:37 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 21h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 3, 3:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-10T21:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 5, 11:00 AM
Scheduled For: 2026-02-10T19:00:00.000+0000, 2026-02-10T20:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 9, 4:50 PM
Scheduled For: 2026-02-10T19:30:00.000+0000
⏳ 1.9 business days
⏱️
3x Labor Added Feb 10, 7:02 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3.5, 55
🔩
2x Parts Added Feb 10, 7:08 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Tim Holman Feb 10, 8:01 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 7d 4h, 0m
🏁
Status: Closed by Tim Holman Feb 10, 9:11 PM
From: Completed
To: Closed
Duration in Previous: 1h 9m
⏳ 3.4 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 13, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Feb 16, 2:44 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254137

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Awaiting Parts
Duration: 7.5 business days (threshold: 3.0 business days)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00558745
Closed
📦
Parts Order 00088685
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 10, 2:30 PM
Created
Jan 14, 10:05 AM
Invoice #
SM-254137

Work Details (8)

Name Type Status Qty Amount Date
WL-03071923 Labor Open 3 $0.00 Jan 20, 2:35 PM
WL-03071924 Labor Open 2 $220.00 Jan 20, 2:35 PM
WL-03071925 Travel Open 20 $110.00 Jan 20, 2:35 PM
WL-03099999 Labor Open 1.5 $0.00 Feb 10, 7:02 PM
WL-03100000 Labor Open 3.5 $385.00 Feb 10, 7:02 PM
WL-03100001 Travel Open 55 $110.00 Feb 10, 7:02 PM
WL-03100021 Parts Open 1 $0.00 Feb 10, 7:08 PM
WL-03100022 Expenses Open 1 $0.00 Feb 10, 7:08 PM

Details