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WO-01337739 ↗ ServiceMax

KANKAKEE FIRE • Repair • P7

📍 KANKAKEE FIRE - E Oak St — 385 EAST OAK STREET, Kankakee IL, 60901

Jan 14, 2026 → Jan 20, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 26, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 14 → Jan 14, 2026
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 2 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Jan 14, 2026 Completed: Jan 20, 2026
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 7
Jan 14 → Jan 14 L2 Screening ▶ Running 0 0 / 7
Jan 14 → Jan 14 Awaiting Parts ⏸ Paused 0 —
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1 / 7
Jan 15 → Jan 16 Assigned ▶ Running 1 2 / 7
Jan 16 → Jan 20 Scheduled ▶ Running 1 3 / 7
Jan 20 → Jan 20 Tech On Site ▶ Running 0 3 / 7
Dispatch 0.0d
Material Management 0.3d
Coordinators 5.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.3 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 23, 2026 Completed: Jan 20, 2026 (3 days early)
📅
4.0 days Total Age
⏱️
1.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
2.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00557743
L2 review
Closed
Q-00032004 z28 Pro - S/N - 23F009705 - broken lever for loading into the ambulance. Part needed 1 safety lock kit, 0806070 28Z - S/N - 09N-111339 - broken right and left folding arm rest Parts needed 2 spring, 2690063 2 bushing, 8610517 4 screws, 3352319 1 bow washer, 3851000 1 bushing, 8610518 2 screws, 3352316 28Z - S/N - 19E-005577 - broken left arm rest. Parts needed 1 spring, 2690063 1 bushing, 8610517 2 screws, 3352319 1 bow washer, 3851000 1 bushing, 8610518 2 screws, 3352316
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lt. Enrique D Czako
Owner
Sherry Reich
Created
Jan 9, 2026
Work Orders from this Case (3)
WO-01337736 Invoiced
Repair • Chris Galasso
Created: Jan 14, 2026 • Closed: Jan 20, 2026
WO-01337738 Invoiced
Repair • Chris Galasso
Created: Jan 14, 2026 • Closed: Jan 20, 2026
WO-01337739 (current) Invoiced
Repair • Chris Galasso
Created: Jan 14, 2026 • Closed: Jan 20, 2026
Completed with minor delays
Invoiced • 49 days old
🚨
Primary Delay 1.8 days stuck in "Scheduled"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.3d / 3.0d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 RBerry- Received confirmation from Lt. Enrique D Czako to schedule for 1/20/26 with arrival time between 8-10AM. See logged email on WO-01337736


1/16/26 RBerry- Emailed Lt. Enrique D Czako to schedule for 1/20/26 with arrival time between 8-10AM. Waiting for confirmation. See logged email on WO-01337736


1/16/26 RBerry- Lm with Lt. Enrique D Czako to schedule for 1/20/26 with arrival time between 8-10AM. Waiting for confirmation. See logged call on WO-01337736


1/15/26 RBerry- Spoke with Lt. Enrique D Czako, asked if parts can be sent to site. Confirmed this will be fine. States the site will put the parts in his office once delivered. See logged call on WO-01337736


1/15/26 RBerry- Per LYoder and DCarvalho parts can be sent to site with tech traveling in to assist with EMS work.

🔧 Work Performed
REPLACED MISSING SIDE HANDLE HARDWARE USING THREADLOCK WHEN NEEDED; TESTED GOOD
🔍 Technician Findings
LOOSE AND OR MISSING SIDE HANDLE HARDWARE
⚠️ Problem Description
Q-00032004 28Z - S/N - 19E-005577 - broken left arm rest. Parts needed 1 spring, 2690063 1 bushing, 8610517 2 screws, 3352319 1 bow washer, 3851000 1 bushing, 8610518 2 screws, 3352316 https://www.ebiotrack.com/workorder.php?wo=70892
📄 Description
Ferno Model 28-Z Chair Cot

Timeline

📞
Case Linked Jan 9, 4:41 PM
Case Number: 00557743
Subject: L2 review
Status: Closed
⏳ 3.9 business days
📋
▶
2 Work Order Created Jan 14, 10:33 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 14, 10:43 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 10m
📅
Status: Ready for Scheduling by Brittany Davis Jan 14, 1:28 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2h 44m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 15, 3:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🔩
7x Parts Added Jan 15, 3:51 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
🗓️
▶
2 Status: Scheduled Jan 16, 12:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-20T15:00:00.000+0000, 2026-01-20T14:00:00.000+0000
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Jan 20, 1:33 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 21, 5:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.8 business days
🧾
Invoice Created Jan 25, 8:14 PM
Invoice Number: SM-251852

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00557743
Closed
📦
Parts Order 00088242
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Jan 20, 9:00 AM
Created
Jan 14, 10:33 AM
Invoice #
SM-251852

Work Details (8)

Name Type Status Qty Amount Date
WL-03066699 Parts Open 1 $4.00 Jan 15, 3:51 PM
WL-03066700 Parts Open 1 $24.00 Jan 15, 3:51 PM
WL-03066701 Parts Open 2 $2.00 Jan 15, 3:51 PM
WL-03066702 Parts Open 1 $2.00 Jan 15, 3:51 PM
WL-03066703 Parts Open 1 $30.00 Jan 15, 3:51 PM
WL-03066704 Parts Open 2 $2.00 Jan 15, 3:51 PM
WL-03066705 Expenses Open 1 $15.16 Jan 15, 3:51 PM
WL-03071746 Labor Open 1 $130.00 Jan 20, 1:36 PM

Details