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WO-01337752 ↗ ServiceMax

MCCURTAIN COUNTY EMS • Preventive Maintenance • PSM

📍 McCurtain County EMS — 1301 South Central Ave, Idabel OK, 74745

Jan 14, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 21 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 29, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 11 of ? biz days used
5d
▶ Clock Running
Status: Reschedule
Jan 31 → Feb 6, 2026
5 business days (counted)
Running total: 16 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 12, 2026
4 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 21 of ? biz days used
Created: Jan 14, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Jan 29 Assigned ▶ Running 10 10
Jan 29 → Jan 30 Scheduled ▶ Running 1 11
Jan 30 → Jan 31 Tech On Site ▶ Running 0 11
Jan 31 → Jan 31 04-Scheduled ▶ Running 0 11
Jan 31 → Feb 6 Reschedule ▶ Running 5 16
Feb 6 → Feb 12 Scheduled ▶ Running 4 20
Feb 12 → Feb 12 Tech On Site ▶ Running 0 20
Feb 12 → Feb 13 04-Scheduled ▶ Running 1 21
Dispatch 0.0d
Coordinators 21.8d
Field Work 1.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.8 days
Over SLA
Field Work
1.7 days
Billing
0.0 days
Created: Jan 14, 2026 Due: Feb 13, 2026 Completed: Feb 13, 2026 (on time)
📅
22.0 days Total Age
⏱️
10.9d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
50 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Darrell Hendrix — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 30, 2026
Visit 2 Feb 11, 2026
Visit 3 Feb 12, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558788
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 30 pieces https://www.ebiotrack.com/inspection.php?iid=32460
Priority
Standard
Origin
Email
Reason
New Case
Contact
Anissa Reves
Owner
Sherry Reich
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01337752 (current) Invoiced
Preventive Maintenance • Darrell Hendrix
Created: Jan 14, 2026 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay 10.9 days stuck in "Assigned"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
10.9d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
04-Scheduled
1.3d
Reschedule
5.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/2026 DCH could not close work order due to again another sync issue with work order

2/6 KKelch Anissa called me back to schedule for 2/11-2/12 between 9 and 11 am. Customer confirmed. 

2/5 KKelch called Anissa to schedule for 2/11-2/12 between 9 and 11 am. Left info. 

2/4/26 RBerry- Chattered: @Darrell Hendrix​ I noticed this work order was placed in Reschedule status, but I’m not seeing any notes explaining why. Could you please provide a quick update? Do you need to return to complete the PM? If so, how much equipment is left to complete? @Craig Dempsey​ f


1/29 KKelch called Anissa to schedule for 1/30 between 9 and 11 am. Ashley confirmed. 

1/26 KKelch called Anissa to schedule for 1/30 between 9 and 11 am. Left info. 

🔧 Work Performed
PM's completed on 38 devices.
🔍 Technician Findings
Pm of assets
⚠️ Problem Description
Semi-Annual Equipment PM 30 pieces https://www.ebiotrack.com/inspection.php?iid=32460

Timeline

📞
Case Linked Jan 14, 12:00 AM
Case Number: 00558788
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 14, 11:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 14, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Jan 29, 9:08 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 14d 21h
⏳ 2.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Jan 30, 1:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 4h
🚗
▶
3 16x Travel Added Jan 30, 11:44 PM
16x Travel Added → Status: 04-Scheduled → Status: Reschedule
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 10h 33m
🔄
Status: Reschedule by Darrell Hendrix
From: 04-Scheduled
To: Reschedule
Duration in Previous: 1m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 6, 2:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 6d 14h
⏳ 4.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Feb 11, 9:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 6h
⏱️
▶
2 16x Labor Added Feb 12, 4:28 PM
16x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 19h 7m
⏱️
16x Labor Added Feb 13, 6:51 AM
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 3, 257, 3.9166666666667, 0.5
💵
▶
2 2x Expenses Added Feb 13, 5:06 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Darrell Hendrix
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 1.9 business days
📄
▶
3 Status: Ready to Bill Feb 17, 5:47 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254204

Bottlenecks

Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00558788
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Feb 11, 10:00 AM
Created
Jan 14, 11:05 AM
Invoice #
SM-254204

Work Details (50)

Name Type Status Qty Amount Date
WL-03086303 Travel Open 257 $0.00 Jan 30, 11:44 PM
WL-03086300 Labor Open 3.5 $0.00 Jan 30, 11:44 PM
WL-03086301 Travel Open 257 $0.00 Jan 30, 11:44 PM
WL-03086302 Labor Open 3.5 $0.00 Jan 30, 11:44 PM
WL-03086291 Labor Open 0.5 $0.00 Jan 30, 11:44 PM
WL-03086292 Labor Open 1 $0.00 Jan 30, 11:44 PM
WL-03086293 Labor Open 0.5 $0.00 Jan 30, 11:44 PM
WL-03086294 Labor Open 0.5 $0.00 Jan 30, 11:44 PM
WL-03086295 Labor Open 1 $0.00 Jan 30, 11:44 PM
WL-03086296 Labor Open 1 $0.00 Jan 30, 11:44 PM
WL-03086297 Labor Open 0.5 $0.00 Jan 30, 11:44 PM
WL-03086298 Labor Open 0.5 $0.00 Jan 30, 11:44 PM
WL-03086299 Labor Open 0.5 $0.00 Jan 30, 11:44 PM
WL-03086306 Parts Open 1 $54.00 Jan 30, 11:45 PM
WL-03086305 Parts Open 1 $59.00 Jan 30, 11:45 PM
WL-03086304 Parts Open 2 $108.00 Jan 30, 11:45 PM
WL-03103388 Labor Open 1 $0.00 Feb 12, 4:28 PM
WL-03103385 Labor Open 0.5 $0.00 Feb 12, 4:28 PM
WL-03103386 Labor Open 0.5 $0.00 Feb 12, 4:28 PM
WL-03103387 Labor Open 0.5 $0.00 Feb 12, 4:28 PM
WL-03103389 Labor Open 1 $0.00 Feb 12, 4:28 PM
WL-03103390 Labor Open 0.5 $0.00 Feb 12, 4:28 PM
WL-03103391 Labor Open 1 $0.00 Feb 12, 4:28 PM
WL-03103392 Labor Open 1 $0.00 Feb 12, 4:28 PM
WL-03103393 Labor Open 1 $0.00 Feb 12, 4:28 PM
WL-03103394 Labor Open 3.5 $0.00 Feb 12, 4:28 PM
WL-03103395 Travel Open 257 $0.00 Feb 12, 4:28 PM
WL-03103396 Labor Open 3.25 $0.00 Feb 12, 4:28 PM
WL-03103397 Travel Open 257 $0.00 Feb 12, 4:28 PM
WL-03103398 Parts Open 2 $118.00 Feb 12, 4:28 PM
WL-03103399 Parts Open 2 $118.00 Feb 12, 4:28 PM
WL-03103400 Parts Open 1 $59.00 Feb 12, 4:28 PM
WL-03104462 Labor Open 1 $0.00 Feb 13, 6:51 AM
WL-03104467 Labor Open 3 $0.00 Feb 13, 6:51 AM
WL-03104468 Travel Open 257 $0.00 Feb 13, 6:51 AM
WL-03104469 Labor Open 3.9166666666667 $0.00 Feb 13, 6:51 AM
WL-03104470 Travel Open 257 $0.00 Feb 13, 6:51 AM
WL-03104457 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104458 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104459 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104460 Labor Open 1 $0.00 Feb 13, 6:51 AM
WL-03104461 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104463 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104464 Labor Open 1 $0.00 Feb 13, 6:51 AM
WL-03104465 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104466 Labor Open 0.5 $0.00 Feb 13, 6:51 AM
WL-03104472 Parts Open 1 $172.00 Feb 13, 6:51 AM
WL-03104471 Parts Open 1 $59.00 Feb 13, 6:51 AM
WL-03105613 Expenses Open 1 $0.00 Feb 13, 5:06 PM
WL-03105614 Expenses Open 1 $0.00 Feb 13, 5:06 PM

Details