Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337895 ↗ ServiceMax

GE Healthcare FMI • Cross-Training • PC

📍 Bennet Dartey Trunk Stock — 7100 South Shore Drive, Chicago IL, 60649

Jan 14, 2026 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met (1 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 14, 2026 Tech Off Site: Jan 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0
Jan 14 → Jan 14 Assigned ▶ Running 0 0
Jan 14 → Jan 15 Scheduled ▶ Running 1 1
Jan 15 → Jan 15 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.5d
Field Work 2.1d
Billing 13.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Field Work
2.1 days
Billing
13.1 days
Over SLA
Created: Jan 14, 2026 Due: Jan 17, 2026 Completed: Jan 16, 2026 (1 days early)
📅
2.5 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mike Huffman — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 14, 2026
Visit 2 Jan 15, 2026
Visit 3 Jan 16, 2026

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00559090
Closed
requesting a training work order for mike Huffman on the GE-FMI project. Mike will be working with Bennett O Dartey out of IL. The work order number for bennett is 1281606, the training will be for the following dates. 14th-16th
Priority
High
Origin
Phone
Reason
New Case
Contact
N/A
Owner
Jessica Sells
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01337895 (current) Invoiced
Cross-Training • Mike Huffman
Created: Jan 14, 2026 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
01/14/2026 Mike Huffman. Went to Mclaren, Lansing MI. Met Emsar technician Bennett O Dartey. Completed the battery replacement and software upgrade on two Phillip units. 01/15/2026 Mike Huffman. Went to Mclaren, Pontiac, MI. Met Emsar technician Bennett O Dartey. The battery replacement and software upgrade on Phillip unit was not completed
🔍 Technician Findings
Training
⚠️ Problem Description
requesting a training work order for mike Huffman on the GE-FMI project. Mike will be working with Bennett O Dartey out of IL. The work order number for bennett is 1281606, the training will be for the following dates. 14th-16th

Timeline

📞
Case Linked Jan 14, 2:37 PM
Case Number: 00559090
Subject:
Status: Closed
📋
▶
2 Work Order Created Jan 14, 2:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Jan 14, 2:54 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-14T13:00:00.000+0000
⏱️
▶
2 5x Labor Added Jan 15, 9:45 AM
5x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by MICHAEL HUFFMAN
From: Scheduled
To: Tech On Site
Duration in Previous: 18h 51m
⏱️
▶
2 3x Labor Added Jan 15, 6:15 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by MICHAEL HUFFMAN
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 29m
⏱️
▶
3 Labor Added Jan 16, 9:49 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech Off Site
To: Completed
Duration in Previous: 15h 33m
🏁
Status: Closed by MICHAEL HUFFMAN
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Jan 19, 9:06 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 9:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 8h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00559090
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Mike Huffman
Scheduled
Jan 14, 8:00 AM
Created
Jan 14, 2:42 PM
Invoice #
SM-253009

Work Details (10)

Name Type Status Qty Amount Date
WL-03065905 Labor Open 2.5 $250.00 Jan 15, 9:45 AM
WL-03065906 Labor Open 7 $0.00 Jan 15, 9:45 AM
WL-03065907 Labor Open 2.5 $250.00 Jan 15, 9:45 AM
WL-03065908 Travel Open 130 $0.00 Jan 15, 9:45 AM
WL-03065909 Travel Open 130 $0.00 Jan 15, 9:45 AM
WL-03067024 Labor Open 9 $100.00 Jan 15, 6:15 PM
WL-03067025 Travel Open 60 $0.00 Jan 15, 6:15 PM
WL-03067026 Travel Open 60 $0.00 Jan 15, 6:15 PM
WL-03067694 Labor Open 3 $0.00 Jan 16, 9:49 AM
WL-03070099 Labor Open 0.016666666666667 $38.00 Jan 19, 9:06 AM

Details