1.26 M. Bateman Called and left a VM with Rachael to reschedule for 2/2 due to ice/stow storm. Call logged in WO.
1/21 MOwens Rachael replied back and said that next Mon. 1/26 in the morning works for her for the repair visit.
1/20 MOwens Sent email to Rachael asking to schedule for 1/26 with arrival between 10-11am.
1/19 MOwens Called to speak to Rachael. Left a vm for her to call back to schedule the repair visit.
🔧Work Performed
REPLACED LOCKING HANDLES, BOTH REAR WHEELS AND ONE FRONT CASTER; TESTED GOOD
🔍Technician Findings
LOCKING HANDLES NOT LOCKING PROPERLY; BOTH REAR WHEELS AND ONE FRONT CASTER WHEEL DAMAGED
⚠️Problem Description
Q-00032015
Asset ID: 13323622
Serial #: 07-039080
Model: Ferno Washington Inc
Model 59-T EZ-Glide
Notes: BOTH REAR WHEELS DAMAGED, ONE FRONT CASTER DAMAGED, LOCKING HANDLES FAILING;
NEEDS (1) 1901494 FRONT CASTER,
(2) 1901493 REAR WHEEL W HARDWARE,
(1) 0821975 LOCKING HANDLE KIT https://www.ebiotrack.com/workorder.php?wo=70931
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📞
Call
Completed Jan 26, 2026
1.26 M. Bateman Called and left a VM with Rachael to reschedule for 2/2 due to ice/stow storm.
📧
Email:Re: Macungie Ambulance Corps Ferno Stair Chair Repairs
Completed Jan 21, 2026
From: rdiehl@macamb.org
To: mowens@emsar.com
That works.
Thanks,
Rachael Diehl, Paramedic
Operations Manager
Macungie Ambulance Corps
Cell: 484-764-4659
Work: 610-966-2601 Ext 110
On Tue, Jan 20, 2026 at 8:53 AM Melissa Owens <mowens@emsar.com <mailto:mowens@emsar.com> > wrote:
Rachael
The parts are shipping to my tech Chris Galasso this week for the repair on the 2 Ferno stair chairs (07-039080 and 06-001868) that need the locking handles and rear wheels replac
📧
Email:Macungie Ambulance Corps Ferno Stair Chair Repairs
Completed Jan 20, 2026
From: mowens@emsar.com
To: rdiehl@macamb.org
Rachael
The parts are shipping to my tech Chris Galasso this week for the repair on the 2 Ferno stair chairs (07-039080 and 06-001868) that need the locking handles and rear wheels replaced. Can we schedule your repair visit for next Monday 1/26 with arrival between 10-11am?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
📋
Outbound to +16109662601
Completed Jan 19, 2026
Called to speak to Rachael. Left a vm for her to call back to schedule the repair visit.
📅
WO-01337975 - Repair - Model 59-T EZ-Glide - Macungie - Macungie Ambulance Corps
Feb 2, 2026 10:30am – 12:00pm
Work Order: WO-01337975
Account: MACUNGIE AMBULANCE CORPS
Customer Case Number:
Location: Macungie Ambulance Corps
Address: 5550 North Walnut St, Macungie, PA 18062
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 07-039080
Contact Name: Rachael Diehl
Contact Phone: 610-966-2601
Timeline
📞
Case Linked Jan 12, 12:05 PM
Case Number:00558088
Subject:L2 review
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Jan 15, 8:05 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Jan 15, 8:12 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5m
📅
Status: Ready for Scheduling by MELISSA BARRETTJan 15, 10:15 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2h 2m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 16, 12:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 2h
🔩
4x Parts Added Jan 16, 3:14 PM
Type:Parts, Expenses
Status:Open
Qty:1, 2
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 21, 9:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-26T15:30:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Matthew BatemanJan 26, 9:05 AM
Scheduled For:2026-02-02T15:30:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Chris GalassoFeb 2, 10:53 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 1h
⏱️
▶
2
Labor Added Feb 2, 11:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 1m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 4, 5:37 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 17h, 0m
⏳2.8 business days
🧾
Invoice Created Feb 7, 11:47 PM
Invoice Number:SM-253006
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)