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WO-01337980 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Advanced Radiology Consultants - Stamford — 1259 E Main St, Stamford CT, 06902

Jan 15, 2026 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 15 Assigned ▶ Running 0 0
Jan 15 → Jan 16 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.2d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Jan 15, 2026 Due: Jan 30, 2026 Completed: Jan 16, 2026 (14 days early)
📅
1.2 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559284
URGENT Philips WO Request
Closed
PM - Contract - BG Required PM - CON0835049
Priority
High
Origin
Email
Reason
New Case
Contact
Kate Stringfellow
Owner
Erin Martin
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01337980 (current) Invoiced
Preventive Maintenance • April Nuovo
Created: Jan 15, 2026 • Closed: Jan 15, 2026
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 MNewman - dispatching to April per her request

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 107872308 SN USD23B0331
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 15, 8:02 AM
Case Number: 00559284
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
3 Work Order Created Jan 15, 8:20 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: April Nuovo
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 5m, 0m
📅
Dispatch Scheduled by Mandy Newman Jan 15, 8:26 AM
Scheduled For: 2026-01-15T13:00:00.000+0000
⏱️
2x Labor Added Jan 15, 12:08 PM
Type: Labor
Status: Open
Qty: 0.25, 0.75
✔️
Status: Completed by April Nuovo Jan 15, 8:52 PM
From: Scheduled
To: Completed
Duration in Previous: 12h 26m
🏁
Status: Closed by April Nuovo Jan 15, 8:59 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 4.4 business days
⏱️
Labor Added Jan 22, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 9:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 12h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 14m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00559284
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jan 15, 8:00 AM
Created
Jan 15, 8:20 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03066228 Labor Open 0.25 $0.00 Jan 15, 12:08 PM
WL-03066229 Labor Open 0.75 $275.00 Jan 15, 12:08 PM
WL-03074705 Labor Open 0.016666666666667 $38.00 Jan 22, 9:10 AM

Details