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WO-01338004 ↗ ServiceMax

Sono Bello • Misc. Inspection • P5

📍 CT-Hartford — 175 Capital Blvd Suite 100, Rocky Hill CT, 06067

Jan 15, 2026 → Jan 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 15, 2026 Completed: Jan 19, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Jan 15 Assigned ▶ Running 0 0 / 5
Jan 15 → Jan 19 Scheduled ▶ Running 1 1 / 5
Jan 19 → Jan 19 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 2.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Jan 19, 2026 (3 days early)
📅
2.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559099
CT-Hartford Bovie Machine ASP4022043, ASP0724102, ASP4022044, ASP4022067. Waiting for response from VT.
Closed
Miscellaneous Equipment Inspection We are reaching out to request determination on the below:  Equipment Type:   Bovie Machines     Asset ID:   Serial no.:   All S/N's (ASP4022043, ASP0724102, ASP4022044, ASP4022067) Problem Type:   Intermittently becoming unresponsive during EX procedures Additional Details: Please send a technician to test all Bovie units at the center. https://www.ebiotrack.com/inspection.php?iid=32495
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeremy Kohl
Owner
Kimberly Hardison
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01338004 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 15, 2026 • Closed: Jan 19, 2026
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/15 KSmith -- Scheduled for 1/19 with Joscelyn. 9-11am

1/15 KSmith -- Responded to Joscelyn's email to schedule service, providing 1/19 as a scheduled date and am awaiting response

🔧 Work Performed
Found grounding cable sockets worn. Adjusted socket housing tested with no faults. Site has advised they already placed part order for 4 new grounding cables.
🔍 Technician Findings
Site reports all Bovie units stop working intermittently.
⚠️ Problem Description
Miscellaneous Equipment Inspection We are reaching out to request determination on the below:  Equipment Type:   Bovie Machines     Asset ID:   Serial no.:   All S/N's (ASP4022043, ASP0724102, ASP4022044, ASP4022067) Problem Type:   Intermittently becoming unresponsive during EX procedures Additional Details: Please send a technician to test all Bovie units at the center. https://www.ebiotrack.com/inspection.php?iid=32495

Timeline

📞
Case Linked Jan 14, 2:57 PM
Case Number: 00559099
Subject: CT-Hartford Bovie Machine ASP4022043, ASP0724102, ASP4022044, ASP4022067. Waiting for response from VT.
Status: Closed
📋
▶
2 Work Order Created Jan 15, 9:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 11:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 50m
🗓️
▶
2 Status: Scheduled Jan 15, 12:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Jan 19, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 21h
⏱️
3x Labor Added Jan 19, 9:49 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 95
✔️
▶
2 Status: Completed Jan 19, 11:19 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 21, 11:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 26, 8:10 AM
Invoice Number: SM-251807

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00559099
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 19, 10:00 AM
Created
Jan 15, 9:41 AM
Invoice #
SM-251807

Work Details (3)

Name Type Status Qty Amount Date
WL-03070169 Labor Open 1.75 $208.25 Jan 19, 9:49 AM
WL-03070170 Labor Open 1 $119.00 Jan 19, 9:49 AM
WL-03070171 Travel Open 95 - Jan 19, 9:49 AM

Details