Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338006 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Forefront Dermatology — 16455 W Bluemound Rd, Ste 120, Brookfield WI, 53005-5976

Jan 15, 2026 → Jan 22, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 22, 2026
✗ SLA Missed
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Jan 15, 2026 Completed: Jan 22, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 4
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 4
Jan 15 → Jan 15 Assigned ▶ Running 0 0 / 4
Jan 15 → Jan 22 Scheduled ▶ Running 4 4 / 4
Jan 22 → Jan 22 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 5.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 21, 2026 Completed: Jan 22, 2026 (on time)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559138
Midmark Service Request Dispatch Authorization - WO-00146642
Closed
Zone 2 WD Water level low ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Aurora Kay
Owner
Sherry Reich
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01338006 (current) Invoiced
Repair • Tyler Bollman
Created: Jan 15, 2026 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15 KKelch Aurora called me back to schedule for 1/22 between 9 and 11 am. Customer confirmed. 

1/15 KKelch called Aurora to schedule for 1/22 between 9 and 11 am. Left VM. 

1/15/26 SReich - First time I called, someone picked up but did not say anything, heard a little noise. Second time I called, I was able to leave a vm, gave them the WO # and told them someone would be reaching out to schedule.

🔧 Work Performed
removed bottom panel confirmed wiring an componets were free from damage, filled the system with 3oz of detergent and andd water and ran multiple test cycles without issue.
🔍 Technician Findings
system empty
⚠️ Problem Description
Zone 2 WD Water level low ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01)

Timeline

📞
Case Linked Jan 14, 4:00 PM
Case Number: 00559138
Subject: Midmark Service Request Dispatch Authorization - WO-00146642
Status: Closed
📋
▶
2 Work Order Created Jan 15, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 15, 10:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
🗓️
▶
2 Status: Scheduled Jan 15, 10:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tyler Bollman Jan 22, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
▶
2 4x Labor Added Jan 22, 1:03 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 23m, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 26, 4:19 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252262

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00559138
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Jan 22, 10:00 AM
Created
Jan 15, 9:43 AM
Invoice #
SM-252262

Work Details (4)

Name Type Status Qty Amount Date
WL-03075022 Labor Open 1 $110.00 Jan 22, 1:03 PM
WL-03075023 Expenses Open 1 $0.00 Jan 22, 1:03 PM
WL-03075024 Labor Open 3 $0.00 Jan 22, 1:03 PM
WL-03075025 Travel Open 115 $110.00 Jan 22, 1:03 PM

Details