2/5/26 AJinerson - Email logged on WO-01338137. Sent email back to POC Margaret asking if we should start with EMS or medical equipment first. Also asking Margaret to confirm below info:
POC on-site:
Arrival instructions:
2/5/26 AJinerson - Email logged on WO-01338137. Received email back from POC Margaret confirming tech visit for both services on Tuesday, 2/17 with arrival between 8am-10am.
2/5/26 AJinerson - Email logged on WO-01338137. Sent email to Margaret offering tech visit starting on Tues. 2/17 through Weds. 2/18 (as needed) with arrival between 8am-10am each morning.
We would have to travel tech up day before (4+ hour drive 1 way, and add in Higi PMs on the way).
2/5/26 AJinerson - Call logged on WO-01338137. Called Margaret to schedule both WOs. No answer, left VM regarding needing to schedule.
WO-01338137
WO-01338007
2/3/26 AJinerson - Checking w/ FSE when next avail. to travel to cover these WOs as tech is an 8 hour round trip.
WO-01338137 and WO-01338007
1/22/26 NatoshaB - Schedule with WO-01338137. Customer has EMS & HCP equipment. Jason Cunningham
🔧Work Performed
2/17 Jason - Inspection Complete - Performed inspection on 66 devices. Had 1 device fail inspection, but was not removed from service. All other devices passed inspection and were placed back into service.
🔍Technician Findings
Located all devices that needed to be inspected and added them to the system.
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32479
📧
Email
Completed Feb 5, 2026
2/5/26 AJinerson - Email logged on WO-01338137. Sent email back to POC Margaret asking if we should start with EMS or medical equipment first. Also asking Margaret to confirm below info:
POC on-site:
Arrival instructions:
📧
Email
Completed Feb 5, 2026
2/5/26 AJinerson - Email logged on WO-01338137. Sent email back to POC Margaret asking if we should start with EMS or medical equipment first. Also asking Margaret to confirm below info:
POC on-site:
Arrival instructions:
2/5/26 AJinerson - Email logged on WO-01338137. Received email back from POC Margaret confirming tech visit for both services on Tuesday, 2/17 with arrival between 8am-10am.
📧
Email
Completed Feb 5, 2026
2/5/26 AJinerson - Email logged on WO-01338137. Sent email to Margaret offering tech visit starting on Tues. 2/17 through Weds. 2/18 (as needed) with arrival between 8am-10am each morning.
We would have to travel tech up day before (4+ hour drive 1 way, and add in Higi PMs on the way).
📞
Call
Completed Feb 5, 2026
2/5/26 AJinerson - Call logged on WO-01338137. Called Margaret to schedule both WOs. No answer, left VM regarding needing to schedule.
WO-01338137
WO-01338137
Jan 22, 2026 2:26pm
@Abby Jinerson This came into the West's queue but its in MS and says to assign to Jason so I just want to make you aware
📅
WO-01338007 - Inspection - Canton - ProgressiveHealth HCP - Canton, MS
Feb 17, 2026 9:00am – 12:00pm
Work Order: WO-01338007
Account: ProgressiveHealth Occ Health, LLC (Healthcare)
Customer Case Number:
Location: ProgressiveHealth HCP - Canton, MS
Address: 300 Nissan Dr, Canton, MS 39046
Manufacturer:
Model #:
Serial #:
Contact Name: Margaret Lovitt
Contact Phone: 601-622-4132
Contact Email: ma
Timeline
📞
Case Linked Jan 14, 5:07 PM
Case Number:00559187
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 15, 9:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⚠️5.0 business days
🆕
Status: Entered by Natosha BeierschmittJan 22, 12:18 PM
From:Ready for Scheduling
To:Entered
Duration in Previous:7d 2h
🚫
Status: Canceled by Shelby RobinsonJan 22, 1:19 PM
From:Entered
To:Canceled
Duration in Previous:1h 0m
📅
Status: Ready for Scheduling by Natosha BeierschmittJan 22, 1:53 PM
From:Canceled
To:Ready for Scheduling
Duration in Previous:33m
👷
▶
2
Technician Assigned Jan 23, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 4m
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Feb 5, 4:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-17T14:00:00.000+0000
⚠️7.9 business days
🔧
Status: Tech On Site by Jason CunninghamFeb 17, 9:27 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 16h
🚗
Status: Tech Off Site by Jason CunninghamFeb 17, 5:14 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 47m
⏱️
▶
2
3x Labor Added Feb 17, 8:36 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:3h 26m, 0m
✏️
Status: WO Correction Needed by Craig DempseyFeb 18, 5:54 PM
From:Closed
To:WO Correction Needed
Duration in Previous:21h 13m
⏱️
▶
2
6x Labor Added Feb 18, 6:18 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Jason Cunningham
From:WO Correction Needed
To:Closed
Duration in Previous:23m
📄
Status: Ready to Bill by Diane PattonFeb 19, 2:11 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:19h 53m, 0m
⏳2.0 business days
🧾
Invoice Created Feb 20, 6:19 PM
Invoice Number:SM-254392
Bottlenecks
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)