Midmark Service Request Dispatch Authorization - WO-00146636
Closed
Zone 3
PROBLEM SUMMARY
NWD hand switch failed
ADDITIONAL NOTES
Imaging/X-Ray Dispatch - Parts are shipping UPS Next Day Air. Please call to set up service ASAP. Tech to replaced part and
test unit. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC
for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 749364 002-11260-00 1.00000
1/16 KSmith -- Scheduled for Monday with Lauren. Site opens at 7am.
01/15/2026 EMartin
Order No: 749364
Customer PO No: SR1521310
Customer: COLDWATER ANIMAL HOSPITAL
Service Request NO: 1521310
Ship To Name: COLDWATER ANIMAL HOSPITAL
Ship To Address: 612 COLDWATER RD
Ship To City/State: ROCHESTER, NY 14624
Waybill (Tracking #): 1ZE444250170057613
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 15-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-11260-00 SERIAL #: DESCRIPTION: KIT, HANDSWITCH ASSEMBLY
01/15/2026 EMartin called Lauren Roth / (585) 247-7200 no answer sent email advising WO-01338012 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
INSTALLED HANDSWITCH ASSEMBLY. OPERATED UNIT, UNIT WORKING PROPERLY
🔍Technician Findings
INSTALL HANDSWITCH ASSEMBLY
⚠️Problem Description
Zone 3
PROBLEM SUMMARY
NWD hand switch failed
ADDITIONAL NOTES
Imaging/X-Ray Dispatch - Parts are shipping UPS Next Day Air. Please call to set up service ASAP. Tech to replaced part and
test unit. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC
for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 749364 002-11260-00 1.00000
📄Description
Midmark VetPro Mobile Dental X-ray Unit Model DCVM-G0A/H/S4/L (Progeny)
📋
Outbound to +15852477200
Completed Jan 16, 2026
Scheduled for Monday with Lauren. Site opens at 7am.
📧
Email: Midmark Repair- Midmark VetPro Mobile Dental X-ray Unit Model DCVM-G0A/H/S4/L (Progeny) - WO-01338012
Completed Jan 15, 2026
To: contact@coldwateronline.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Repair- Midmark VetPro Mobile Dental X-ray Unit Model DCVM-G0A/H/S4/L (Progeny) - WO-01338012
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your VetPro Mobile Dental X-ray Unit Model DCVM-G0A/H/S4/L (Progeny) L1102067, and a work order has been created. That work order number is WO-01338012. You can use this number as a reference if you want to check on
📋
Outbound to +15852477200
Completed Jan 15, 2026
01/15/2026 EMartin called Lauren Roth / (585) 247-7200 no answer sent email advising WO-01338012 created A coordinator will be reaching out to get this scheduled