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WO-01338100 ↗ ServiceMax

Crossover Health Management Services • Misc. Inspection • P5

📍 Crossover Health at Eastern Parkway — 1169 Eastern Pkwy Suite 200, Louisville KY, 40217

Jan 15, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 5 of 5 biz days used
Created: Jan 15, 2026 Completed: Jan 23, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1 / 5
Jan 16 → Jan 20 Assigned ▶ Running 1 2 / 5
Jan 20 → Jan 22 Scheduled ▶ Running 2 4 / 5
Jan 22 → Jan 23 Tech On Site ▶ Running 1 5 / 5
Dispatch 0.0d
Coordinators 6.4d
Field Work 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.4 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Jan 23, 2026 (on time)
📅
5.1 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559303
Biomed Inspection
Closed
New Miscellaneous Equipment Inspection New vaccine refrigerator and A1C machine that require a biomed inspection. https://www.ebiotrack.com/inspection.php?iid=32502
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erik Krievs
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338100 (current) Invoiced
Misc. Inspection • Vincent Nyathi
Created: Jan 15, 2026 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 CRamen spoke with Erik and scheduled for Thursday 1/22/2026 with tech arrival between 10-11am. Erik to submit a WO for Jeffersonville to be done as well same day.


1/19/2026 CRamen left a vm to schedule for  Tuesday 1/20/2026 with tech arrival between 12-2pm. Logged email. Placeholder set


1/16/2026 CRamen left a vm to schedule for Monday afternoon or Tuesday morning

🔧 Work Performed
Completed inspection - temperature passed Within +/- 1 degree
🔍 Technician Findings
Completed inspection on one refrigirator
⚠️ Problem Description
New Miscellaneous Equipment Inspection New vaccine refrigerator and A1C machine that require a biomed inspection. https://www.ebiotrack.com/inspection.php?iid=32502

Timeline

📞
Case Linked Jan 15, 8:55 AM
Case Number: 00559303
Subject: Biomed Inspection
Status: Closed
📋
▶
2 Work Order Created Jan 15, 2:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 16, 12:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
⏳ 2.0 business days
🗓️
▶
3 Status: Scheduled Jan 20, 10:35 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-22T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-22T16:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Jan 22, 12:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
▶
2 Labor Added Jan 22, 10:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 52m, 0m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Jan 26, 2:05 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252236

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00559303
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Jan 22, 11:30 AM
Created
Jan 15, 2:02 PM
Invoice #
SM-252236

Work Details (1)

Name Type Status Qty Amount Date
WL-03076192 Labor Open 0.33333333333333 $59.50 Jan 22, 10:47 PM

Details