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← WO Overview

WO-01338128 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Bullock 94004 — 104 Bullock Drive, Union Springs AL, 36089

Jan 15, 2026 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Feb 16, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 23 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 15, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Feb 16 Ready for Scheduling ▶ Running 20 20
Feb 16 → Feb 19 Assigned ▶ Running 3 23
Feb 19 → Feb 27 Scheduled ▶ Running 6 29
Feb 27 → Feb 27 Tech On Site ▶ Running 0 29
Dispatch 0.1d
Coordinators 29.5d
Field Work 0.1d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
29.5 days
Over SLA
Field Work
0.1 days
Created: Jan 15, 2026 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
28.9 days Total Age
⏱️
20.4d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549566
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 31 pieces https://www.ebiotrack.com/inspection.php?iid=31841
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ruth Whitehead
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01338128 (current) Invoiced
Inspection • Dylan Ingraham
Created: Jan 15, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 48 days old
🚨
Primary Delay 20.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
20.4d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
6.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 AJinerson - Called Katrina needing to confirm rescheduling tech visit to Thurs. 2/26 Spoke with staff who transferred me to Katrina and confirmed ok to keep scheduled for Thursday, 2/26. 


2/23/26 AJinerson - Sent email to POC Katrina needing to reschedule tech visit from Weds. 2/25 to Thurs. 2/26 (same tech). Asking to confirm if this date still works for them as well and will proceed with rescheduling accordingly.


2/23/26 AJinerson - Called Katrina to see if possible to reschedule to Thurs. 2/26 (due to tech needing to cover additional HCP inspection on 2/25 now) Was transferred to Katrina's number, but no option to leave VM. 


2/19/26 AJinerson - Received email back from POC Katrina confirming tech visit for Weds. 2/25 with arrival between 11am-1pm. (CST)

POC onsite:

Arrival instructions:


2/17/26 AJinerson - Emailed katrina back offering tech visit on 2/25 and 3/2 asking what date works best for them to proceed accordingly.


2/17/26 AJinerson - Katrina emailed back confirming she is the updated POC for this location moving forward. Asking for 2 date options to check with facility what might work best for them.


Updated POC:

Katrina James

Office: (334) 709-3380 Ext. 403

katrina.james@yescarecorp.com


2/17/26 AJinerson - Sent email back to Katrina asking if she will be the POC for this site moving forward, and confirming that tech has not been to this facility specifically, but has serviced multiple YesCare locations in AL previously. Asking what further information they may need to proceed with scheduling.


2/17/26 AJinerson - Received email back from Katrina James (updated POC?) asking if this tech, Dylan Ingraham, has serviced any ADOC facilities in the past to proceed with necessary clearance info.



2/16/26 AJinerson - Sent email to Ruth offering tech visit during week of 2/23 - 2/26 930am-1130am.


2/16/26 AJinerson - Called Ruth and left VM regarding scheduling tech visit. 

🔧 Work Performed
2/26 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY & CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 36 DEVICES (32 PASS / 4 FAIL). VERIFIED THAT ALL DEVICES WERE LOCATED & INSPECTED. ARCHIVED OLD & MISSING DEVICES. ADVISED CUSTOMER OF STATUS OF INSPECTED DEVICES. RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/26 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 31 pieces https://www.ebiotrack.com/inspection.php?iid=31841

Timeline

📞
Case Linked Dec 8, 12:00 AM
Case Number: 00549566
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
🚨 27.0 business days
📋
Work Order Created Jan 15, 2:44 PM
Work Order: WO-01338128
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Jan 15, 3:31 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 46m
🚨 21.0 business days
👷
2 Technician Assigned Feb 16, 1:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 31d 21h
3.0 business days
📅
2 Dispatch Scheduled Feb 19, 11:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 2d 22h
💵
2x Expenses Added Feb 19, 12:14 PM
Type: Expenses
Status: Open
Qty: 1
3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 23, 10:34 AM
Scheduled For: 2026-02-26T13:00:00.000+0000, 2026-02-26T17:00:00.000+0000, 2026-02-26T14:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 24, 3:20 PM
Scheduled For: 2026-02-26T16:00:00.000+0000
💵
2x Expenses Added Feb 24, 4:05 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Abby Jinerson Feb 25, 9:44 AM
Scheduled For: 2026-02-26T14:00:00.000+0000
2.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 26, 8:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 8h
⏱️
2 6x Labor Added Feb 26, 9:48 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Dylan Ingraham Feb 26, 10:02 PM
From: Completed
To: Closed
Duration in Previous: 12m
3.2 business days
📄
2 Status: Ready to Bill Mar 3, 12:47 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255470

Bottlenecks

Ready for Scheduling
Duration: 20.4 business days (threshold: 1.0 business days)
Exceeded by 19.4 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 6.1 business days (threshold: 2.0 business days)
Exceeded by 4.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549566
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Feb 26, 9:00 AM
Created
Jan 15, 2:44 PM
Invoice #
SM-255470

Work Details (10)

Name Type Status Qty Amount Date
WL-03112019 Expenses Open 1 $0.00 Feb 19, 12:14 PM
WL-03112020 Expenses Open 1 $0.00 Feb 19, 12:14 PM
WL-03118085 Expenses Open 1 $0.00 Feb 24, 4:05 PM
WL-03118086 Expenses Open 1 $0.00 Feb 24, 4:05 PM
WL-03122356 Labor Open 1.5 $0.00 Feb 26, 9:48 PM
WL-03122357 Labor Open 4 $1,370.00 Feb 26, 9:48 PM
WL-03122358 Labor Open 3.5 $0.00 Feb 26, 9:48 PM
WL-03122359 Travel Open 45 - Feb 26, 9:48 PM
WL-03122360 Travel Open 124 - Feb 26, 9:48 PM
WL-03122361 Expenses Open 1 $0.00 Feb 26, 9:48 PM

Details