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WO-01338236 ↗ ServiceMax

Suvida Healthcare • Misc. Inspection • P5

📍 Suvida Healthcare-Mesquite — 1835 N. Galloway, Mesquite TX, 75149

Jan 16, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Jan 16, 2026 Completed: Jan 22, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 5
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 0 / 5
Jan 16 → Jan 19 Assigned ▶ Running 0 0 / 5
Jan 19 → Jan 22 Scheduled ▶ Running 3 3 / 5
Jan 22 → Jan 22 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 4.0d
Field Work 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
0.5 days
Created: Jan 16, 2026 Due: Jan 23, 2026 Completed: Jan 22, 2026 (1 days early)
📅
4.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559726
Closed
New Miscellaneous Equipment Inspection New exam table needs inspected. https://www.ebiotrack.com/inspection.php?iid=32517
Priority
High
Origin
Phone
Reason
New Case
Contact
Kiara Montano
Owner
Shelby Robinson
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338236 (current) Invoiced
Misc. Inspection • Zachary Stieben
Created: Jan 16, 2026 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 47 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/19 KKelch called Kiara to schedule for 1/22 between 12 and 2 pm and 1/23 between 12 and 2 pm. Customer confirmed. Call logged on WO-01338236

🔧 Work Performed
Inspected 1 exam table per work order instructions. Completed EBT inspection report.
🔍 Technician Findings
1/22/2026 Zachary Stieben arrived on site. Found 1 exam table to be inspected.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New exam table needs inspected. https://www.ebiotrack.com/inspection.php?iid=32517

Timeline

📞
Case Linked Jan 16, 10:15 AM
Case Number: 00559726
Subject:
Status: Closed
📋
Work Order Created Jan 16, 10:33 AM
Work Order: WO-01338236
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Shelby Robinson Jan 16, 10:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Status: Assigned Jan 16, 11:08 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Zachary Stieben
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Jan 19, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Zachary Stieben Jan 22, 12:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
✔️
▶
3 Status: Completed Jan 22, 4:59 PM
Status: Completed → 2x Travel Added → 3x Labor Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 6, 22
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.33333333333333, 1, 0.66666666666667
🏁
Status: Closed by Zachary Stieben Jan 22, 5:04 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Jan 26, 2:11 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252238

Bottlenecks

Assigned
Duration: 7.9 business hours (threshold: 4.0 business hours)
Exceeded by 3.9 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00559726
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Zachary Stieben
Scheduled
Jan 22, 1:00 PM
Created
Jan 16, 10:33 AM
Invoice #
SM-252238

Work Details (5)

Name Type Status Qty Amount Date
WL-03075613 Travel Open 6 - Jan 22, 5:01 PM
WL-03075614 Travel Open 22 - Jan 22, 5:01 PM
WL-03075619 Labor Open 0.33333333333333 $74.50 Jan 22, 5:03 PM
WL-03075620 Labor Open 1 $149.00 Jan 22, 5:03 PM
WL-03075621 Labor Open 0.66666666666667 $111.75 Jan 22, 5:03 PM

Details