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WO-01338285 ↗ ServiceMax

Oak Street Health • Misc. Inspection • P5

📍 Oak Street Health - Tyler, TX — 2115 S Broadway Ave., Tyler TX, 75701

Jan 16, 2026 → Jan 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 16, 2026 Completed: Jan 20, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 5
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 0 / 5
Jan 16 → Jan 16 Assigned ▶ Running 0 0 / 5
Jan 16 → Jan 20 Scheduled ▶ Running 1 1 / 5
Jan 20 → Jan 20 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.5d
Billing 10.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Field Work
0.5 days
Billing
10.2 days
Over SLA
Created: Jan 16, 2026 Due: Jan 23, 2026 Completed: Jan 20, 2026 (3 days early)
📅
1.7 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559733
emailed customer asking if this is repair or inspection, 1/16
Closed
Miscellaneous Equipment Inspection 2 pulseox need inspected Emsar# 6344249 & 6344245. ebiotrack.com/inspection.php?iid=32520
Priority
Standard
Origin
Email
Reason
New Case
Contact
Boyce Johnson
Owner
Shelby Robinson
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338285 (current) Invoiced
Misc. Inspection • Zachary Stieben
Created: Jan 16, 2026 • Closed: Jan 20, 2026
Completed with minor delays
Invoiced • 47 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16 KKelch called Boyce to schedule for 1/20 between 1 and 2 pm. Customer confirmed. 

🔧 Work Performed
Inspected 2 pulse-ox devices per work order instructions. Completed EBT inspection report.
🔍 Technician Findings
1/20/26 Zachary Stieben arrived on site. Found 2 pulse-ox devices to be inspected.
⚠️ Problem Description
Miscellaneous Equipment Inspection 2 pulseox need inspected Emsar# 6344249 & 6344245. ebiotrack.com/inspection.php?iid=32520

Timeline

📞
Case Linked Jan 16, 10:24 AM
Case Number: 00559733
Subject: emailed customer asking if this is repair or inspection, 1/16
Status: Closed
📋
▶
2 Work Order Created Jan 16, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 16, 1:49 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Zachary Stieben
🗓️
▶
2 Status: Scheduled Jan 16, 2:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Zachary Stieben Jan 20, 1:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
🚗
2x Travel Added Jan 20, 1:49 PM
Type: Travel
Status: Open
Qty: 3, 108
⏱️
▶
2 3x Labor Added Jan 20, 5:28 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Zachary Stieben
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 15m, 0m
📄
Status: Ready to Bill by Diane Patton Jan 21, 11:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 49m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 2, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 5h
🧾
▶
2 Invoice Created Feb 3, 2:24 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 21h 32m

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00559733
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Jan 20, 2:00 PM
Created
Jan 16, 1:23 PM
Invoice #
SM-252835

Work Details (5)

Name Type Status Qty Amount Date
WL-03071805 Travel Open 3 - Jan 20, 1:49 PM
WL-03071806 Travel Open 108 - Jan 20, 1:49 PM
WL-03072320 Labor Open 0.16666666666667 $30.64 Jan 20, 5:28 PM
WL-03072321 Labor Open 0.83333333333333 $122.57 Jan 20, 5:28 PM
WL-03072322 Labor Open 2.1666666666667 $0.00 Jan 20, 5:28 PM

Details