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WO-01338321 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care — 4770 Amoco Drive, Moss Point MS, 39563

Jan 16, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Jan 16, 2026 Completed: Jan 22, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 5
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 5
Jan 19 → Jan 19 Assigned ▶ Running 0 0 / 5
Jan 19 → Jan 22 Scheduled ▶ Running 3 3 / 5
Jan 22 → Jan 22 Tech On Site ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.3 days
Created: Jan 16, 2026 Due: Jan 23, 2026 Completed: Jan 22, 2026 (1 days early)
📅
3.5 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559843
Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care
Closed
New Miscellaneous Equipment Inspection New A1C machine https://www.ebiotrack.com/inspection.php?iid=32522
Priority
High
Origin
Phone
Reason
New Case
Contact
Margie Randolph
Owner
Sherry Reich
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338321 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Jan 16, 2026 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 47 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 AJinerson - Email logged on WO-01338321. Received below instructions from POC Margie:

Arrival instructions: The clinic will be open. He just need to let the office staff, he need to go to the clinic, and I will let them know he will be coming.


1/19/26 AJinerson - Email logged on WO-01338321. Received email back from Margie confirming below:

Schedule 1/22 between 2pm-4pm arrival:

Kreole Primary Elementary School - WO-01338318 **This site is open until 4pm**

Schedule 1/22 (second stop after above)

Moss Point Medical Clinic for Adult, Primary Care - WO-01338321 **This site is open until 5pm**



1/19/26 AJinerson - Email logged on WO-01338321. Sent email back to Margie asking which site we should start at, and needing to confirm the site hours of the Moss Point Med Clinic as well.


1/19/26 AJinerson - Email logged on WO-01338321. Received email back from POC Margie confirming tech visit for Thurs. 1/22 with eta between 2pm-4pm for both sites. Stated that arrival must be before 4PM due to the school site closes at 4pm.


1/19/26 AJinerson - Email logged on WO-01338321. Sent email to POC Margie offering tech visit on Thursday, 1/22 with eta between 2pm-4pm - looking to schedule tech visit for both Misc. Inspections at the below sites/WOs:

Moss Point Medical Clinic for Adult, Primary Care - WO-01338321

Kreole Primary Elementary School - WO-01338318


1/19/26 AJinerson - Tech will be in MS this week, checking to see if this would be doable to service on Thurs. 1/22. Tech is checking to confirm if able to overnight additional night to cover these new inspections.


1/19/26 AJinerson - Call logged on WO-01338321. Called Margie to schedule tech visit for both misc. inspections. Offices are closed today, 1/19. No option for VM unless emergency service needed.

🔧 Work Performed
1/22 Jason - Misc. Inspection Complete - Located the device that needed to be inspected. Performed inspection and electrical safety tests on the device. Device passed inspection. Device was added to the system and placed into service.
🔍 Technician Findings
Located the device that needed to be added to be inspected and added to the system.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New A1C machine https://www.ebiotrack.com/inspection.php?iid=32522

Timeline

📞
Case Linked Jan 16, 2:32 PM
Case Number: 00559843
Subject: Coastal Family Health Center - Moss Point Medical Clinic for Adult, Primary Care
Status: Closed
📋
2 Work Order Created Jan 16, 3:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
1.0 business days
👷
2 Technician Assigned Jan 19, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 19h
🗓️
2 Status: Scheduled Jan 19, 1:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-22T21:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 22, 3:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
⏱️
2 5x Labor Added Jan 22, 5:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 10m
2.8 business days
📄
2 Status: Ready to Bill Jan 26, 2:23 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252241

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00559843
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 22, 4:00 PM
Created
Jan 16, 3:00 PM
Invoice #
SM-252241

Work Details (5)

Name Type Status Qty Amount Date
WL-03075645 Labor Open 0.25 $37.25 Jan 22, 5:25 PM
WL-03075646 Labor Open 0.75 $111.75 Jan 22, 5:25 PM
WL-03075647 Labor Open 1 $149.00 Jan 22, 5:25 PM
WL-03075648 Travel Open 4 - Jan 22, 5:25 PM
WL-03075649 Travel Open 36 - Jan 22, 5:25 PM

Details