Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 20, 2026
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Tech Off Site (Jan 22, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jan 19, 2026
Tech Off Site: Jan 22, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 19 → Jan 19
Created
▶ Running
0
0
Jan 19 → Jan 19
Ready for Scheduling
▶ Running
0
0
Jan 19 → Jan 21
Assigned
▶ Running
2
2
Jan 21 → Jan 21
Scheduled
▶ Running
0
2
Jan 21 → Jan 22
Tech On Site
▶ Running
1
3
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Jan 19, 2026
Due: Jan 20, 2026
Completed: Feb 9, 2026 (19 days late)
⏱️
13.0d in Tech Off Site
Longest Stage
🔄
7 transitions
Status Changes
⚠️
25.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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🎫
Case #00560102
6008373282
Closed
28R
SYS-LC-1200
Repair
G1316A loses power intermittently
🚨
Primary Delay
13.0 days stuck in "Tech Off Site"
⏱️
Total Delay
25.8 business days over SLA thresholds
SLA vs Actual Time by Status
Tech On Site
1.1d
/ 1.0d SLA
Tech Off Site
13.0d
/ 2.0d SLA
Ready to Bill
12.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
Parts below still can't be added
column compartment was under observation, and after few weeks observation, CC in not turning intermittently off
01/21 An email was sent to ADD parts in SM. WO won't be closed until then. Google map was used to calculate zone. MD
Please assign to Maria Davis ARP to site is 85 miles. Zone 2
🔧
Work Performed
02/09/2026 column compartment module was under observation, and after few weeks observation, CC in not turning intermittently off
01/21/2026 System was disassembly and CC was open and took it apart to check all the connections, all look ok. System was assembled back, lines were flushed with H2O, one by one, when launching EZChrom a mismatch error was show, Pinkey talk with the headquarters, to access remotely the system to upgrade the firmware and to check the logbook, looks valve mismatch, system was unstacked and unplug and plug back the 6-port valve. Stack was put back, system was flush all lines with H2O and system runs a sequence to check if power off while launching, instrument will be under observation.
⚠️
Problem Description
28R
SYS-LC-1200
Repair
G1316A loses power intermittently
📄
Description
Agilent G1316A - 1260 Thermostatted Column Compartment
📞
Call Description
Jan 2026 LC REPAIR
📅
WO-01338385 - Repair - G1316A - Dallas - PETNET Solutions
Jan 21, 2026 11:00am – 3:00pm
Work Order: WO-01338385
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008373282
Location: PETNET Solutions
Address: 1350 Manufacturing St Ste 1, Dallas, TX 75207
Manufacturer: Agilent
Model #: G1316A
Serial #: DE90375248
Contact Name: Pinkey Rahman
Contact Phone: 214-741-2075
Contact Em
MSG
Please add parts in SM -Agilent SO 6008373282
Feb 9, 2026
Timeline
📞
Case Number:
00560102
Subject:
6008373282
Status:
Closed
📋
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-01-21T16:00:00.000+0000
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
9h 6m
⏱️
Type:
Labor, Travel, Parts
Status:
Open
Qty:
2, 5, 51, 53
🔩
Type:
Parts
Status:
Open
Qty:
1
✔️
From:
Tech Off Site, Completed
To:
Completed, Closed
Duration in Previous:
18d 17h, 0m
🔩
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 15h
📨
🧾
Invoice Number:
SM-255302
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Tech Off Site
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
ℹ️ Work Order Details
Scheduled
Jan 21, 11:00 AM
Work Details (9)
Name
Type
Status
Qty
Amount
Date
WL-03074586
Labor
Open
2
$0.00
Jan 22, 12:09 AM
WL-03074587
Labor
Open
5
$570.00
Jan 22, 12:09 AM
WL-03074588
Labor
Open
2
$0.00
Jan 22, 12:09 AM
WL-03074589
Travel
Open
51
$359.00
Jan 22, 12:09 AM
WL-03074590
Travel
Open
53
$0.00
Jan 22, 12:09 AM
WL-03074591
Parts
Open
1
$0.00
Jan 22, 12:09 AM
WL-03075525
Parts
Open
1
$0.00
Jan 22, 4:24 PM
WL-03102558
Parts
Open
1
$0.00
Feb 12, 8:41 AM
WL-03102559
Parts
Open
1
$0.00
Feb 12, 8:41 AM