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WO-01338413 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Thermo Fisher Scientific Inc — 6065 Sunol Blvd, Pleasanton CA, 94566

Jan 19, 2026 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (3 biz days early)
Active: 25 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 23, 2026
4 business days (counted)
Running total: 4 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 24, 2026
21 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 23 Assigned ▶ Running 4 4
Jan 23 → Feb 24 Scheduled ▶ Running 21 25
Feb 24 → Feb 24 Tech On Site ▶ Running 0 25
Coordinators 26.0d
Field Work 1.0d
✓ SLA Met
Coordinators
26.0 days
Over SLA
Field Work
1.0 days
Created: Jan 19, 2026 Due: Feb 27, 2026 (6 days overdue)
📅
25.0 days Total Age
⏱️
22.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560118
6008320999
Closed
38R SYS-LC-1100-E Contract ends 12/31/2026 repair included PM PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1311A-A DE40927456 1100 Series Quaternary Pump G1364B-A DE40501109 1100 Fraction Collector prep scale G2260A-A DE43600396 1100 Preparative Autosampler G1322A JP40716182 1260 Standard Degasser G1322A JP40719870 1260 Standard Degasser G1311A-A DE40928427 1100 Series Quaternary Pump G1316A-A DE40541226 1100 Thermostatted Column Compartment G1365B DE33603509 1200 Multi-Wavelength Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Enrique Sandoval
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338413 (current) Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 24, 2026
Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 22.0 days stuck in "Scheduled"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
22.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

23 Jan 2026 Larry Alberty

Reached out for scheduling


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38R SYS-LC-1100-E Contract ends 12/31/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1311A-A DE40927456 1100 Series Quaternary Pump G1364B-A DE40501109 1100 Fraction Collector prep scale G2260A-A DE43600396 1100 Preparative Autosampler G1322A JP40716182 1260 Standard Degasser G1322A JP40719870 1260 Standard Degasser G1311A-A DE40928427 1100 Series Quaternary Pump G1316A-A DE40541226 1100 Thermostatted Column Compartment G1365B DE33603509 1200 Multi-Wavelength Detector
📄 Description
LC 1100 System Enhanced LC Features
📞 Call Description
FEB 2026 LC PMPLUS

Timeline

📞
Case Linked Jan 19, 9:36 AM
Case Number: 00560118
Subject: 6008320999
Status: Closed
📋
▶
3 Work Order Created Jan 19, 9:45 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 23, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-24T14:00:00.000+0000
🚨 22.0 business days
🚗
▶
2 7x Travel Added Feb 24, 9:20 AM
7x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 23h
✔️
▶
2 Status: Completed Feb 24, 5:54 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 5
🏁
Status: Closed by Larry Alberty Feb 24, 6:05 PM
From: Completed
To: Closed
Duration in Previous: 11m
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 8:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 28m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

📞
Case 00560118
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 24, 9:00 AM
Created
Jan 19, 9:45 AM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03117270 Travel Open 15 $180.00 Feb 24, 9:20 AM
WL-03117271 Travel Open 5 $0.00 Feb 24, 9:20 AM
WL-03117272 Parts Open 1 $0.00 Feb 24, 9:20 AM
WL-03117273 Parts Open 2 $0.00 Feb 24, 9:20 AM
WL-03117274 Parts Open 1 $0.00 Feb 24, 9:20 AM
WL-03117275 Parts Open 1 $0.00 Feb 24, 9:20 AM
WL-03117276 Parts Open 1 $0.00 Feb 24, 9:20 AM
WL-03118344 Labor Open 1 $0.00 Feb 24, 5:57 PM
WL-03118345 Labor Open 5 $513.00 Feb 24, 5:57 PM
WL-03118346 Labor Open 1 $0.00 Feb 24, 5:57 PM

Details