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WO-01338429 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Jan 19, 2026 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 22 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 19, 2026
20 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 21 Assigned ▶ Running 2 2
Jan 21 → Feb 19 Scheduled ▶ Running 20 22
Feb 19 → Feb 19 Tech On Site ▶ Running 0 22
Coordinators 23.0d
Field Work 1.0d
✓ SLA Met
Coordinators
23.0 days
Over SLA
Field Work
1.0 days
Created: Jan 19, 2026 Due: Feb 27, 2026 (6 days overdue)
📅
22.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
23.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560130
6008321284
Closed
38R SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1367C DE63055635 1200 Series High Performance ALS SL G1321A DE60557032 1200 Series Fluorescence Detector G1330B DE60560166 1290 Thermostat G1315D DE64255717 1260 Diode Array Detector VL G1316C DE84055253 1290 Thermostatted Column Compartment G1312B DE63060600 1260 Binary Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Elaine Wong
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01338428 Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 18, 2026
WO-01338429 (current) Ready to Bill
EOQ • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 19, 2026
Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

21 Jan 2026 Larry Alberty

Reached out for scheduling.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
38R SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1367C DE63055635 1200 Series High Performance ALS SL G1321A DE60557032 1200 Series Fluorescence Detector G1330B DE60560166 1290 Thermostat G1315D DE64255717 1260 Diode Array Detector VL G1316C DE84055253 1290 Thermostatted Column Compartment G1312B DE63060600 1260 Binary Pump
📄 Description
1260 Binary Pump
📞 Call Description
FEB 2026 LC EOQ

Timeline

📞
Case Linked Jan 19, 10:19 AM
Case Number: 00560130
Subject: 6008321284
Status: Closed
📋
▶
3 Work Order Created Jan 19, 10:28 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 21, 9:30 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 1d 23h
🚨 21.0 business days
🔧
Status: Tech On Site by Larry Alberty Feb 19, 10:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 0h
⏱️
5x Labor Added Feb 19, 1:44 PM
Type: Labor, Travel
Status: Open
Qty: 1, 7, 15
✔️
▶
2 Status: Completed Feb 19, 6:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.7 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 7:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 13h

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

📞
Case 00560130
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 19, 9:00 AM
Created
Jan 19, 10:28 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03112104 Labor Open 1 $0.00 Feb 19, 1:44 PM
WL-03112105 Labor Open 7 $912.00 Feb 19, 1:44 PM
WL-03112106 Labor Open 1 $0.00 Feb 19, 1:44 PM
WL-03112107 Travel Open 15 $180.00 Feb 19, 1:44 PM
WL-03112108 Travel Open 15 $0.00 Feb 19, 1:44 PM

Details