Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338498 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Acct. Management • PC

📍 Revolution Medicines Inc — 900 Saginaw Dr, Redwood City CA, 94063

Jan 19, 2026 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 24, 2026
✓ SLA Met (19 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 27, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 19, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 27 Assigned ▶ Running 6 6
Coordinators 6.0d
Field Work 0.1d
Billing 5.5d
✓ SLA Met
Coordinators
6.0 days
Over SLA
Field Work
0.1 days
Billing
5.5 days
Over SLA
Created: Jan 19, 2026 Due: Feb 24, 2026 Completed: Jan 27, 2026 (28 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00560093
Agilent product needs built - 6008283587
Closed
SS SITEPREP Agilent Cert. Pre-owned 1260 Inf. II FLD 314321046; I&F EXP DLVD 27.01.2026 G7121AR DEAE306876
Priority
High
Origin
Web
Reason
New Case
Contact
Jessica Spradlin
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (4)
WO-01338497 Invoiced
Installation • Larry Alberty
Created: Jan 19, 2026 • Closed: Jan 27, 2026
WO-01338498 (current) Invoiced
Acct. Management • Larry Alberty
Created: Jan 19, 2026 • Closed: Jan 27, 2026
WO-01338499 Invoiced
Installation • Larry Alberty
Created: Jan 19, 2026 • Closed: Jan 27, 2026
WO-01338500 Invoiced
Site Prep • Larry Alberty
Created: Jan 19, 2026 • Closed: Jan 27, 2026
Completed with significant delays
Invoiced • 44 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
5.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

27 Jan 2026 Larry Alberty

Travel on WO-01315070.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC Familiarization (account management).
⚠️ Problem Description
SS FAMILIARIZATION Agilent Cert. Pre-owned 1260 Inf. II FLD 314321046; I&F EXP DLVD 27.01.2026 G7121AR DEAE306876
📄 Description
Agilent G7121AR - 1260 Infinity II fluorescence detector
📞 Call Description
LC FAMILIARIZATION

Timeline

📞
Case Linked Jan 19, 8:36 AM
Case Number: 00560093
Subject: Agilent product needs built - 6008283587
Status: Closed
📋
▶
3 Work Order Created Jan 19, 4:27 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 2m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 6.0 business days
✔️
▶
2 Status: Completed Jan 27, 4:42 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Larry Alberty Jan 27, 5:30 PM
From: Completed
To: Closed
Duration in Previous: 48m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 29, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⚠️ 6.0 business days
📨
▶
3 Status: Invoice Pending Feb 5, 1:11 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-253062
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

📞
Case 00560093
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Acct. Management
Branch
N/A
Technician
Larry Alberty
Scheduled
N/A
Created
Jan 19, 4:27 PM
Invoice #
SM-253062

Work Details (1)

Name Type Status Qty Amount Date
WL-03080432 Labor Open 1 $114.00 Jan 27, 4:44 PM

Details