2/3 KKelch called Amanda to schedule for 2/10 between 8 and 10 am. Customer confirmed.
1/27 KKelch sent Amanda an email for scheduling
🔧Work Performed
After some time spent searching we located the Doppler. Replaced the batter tested it’s function, and charged it for 30 min confirmed it will charge
🔍Technician Findings
Doppler and part were misplaced
⚠️Problem Description
Notes: This doppler will only hold charge for 20 minutes
Model: PARKS MEDICAL - 811-B
Asset ID: 13105085 https://www.ebiotrack.com/workorder.php?wo=71020
📋
Outbound to +16235848160
Completed Feb 3, 2026
2/3 KKelch called Amanda to schedule for 2/10 between 8 and 10 am. Customer confirmed.
📧
Email: Scheduling for WO-01338521
Completed Jan 27, 2026
To: amanda.drane@lovet.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01338521
Body:
Good morning Amanda,
I am reaching out from EMSAR to schedule the repair needed for your doppler. Our technician, Tyler, can be there on 2/6 between 11 and 1 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information i
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: amanda.drane@lovet.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338521Location: Lovet Pet Health Care - Surprise Animal Hospital - 8015Address: 13954 W. Waddell Rd., Suite 109 Surprise, AZ 85379Device: Problem Description: Notes: This doppler will
📅
WO-01338521 - Virtual Tech - Field Repair - Surprise - Lovet Pet Health Care - Surprise Animal Hospital - 8015
Feb 10, 2026 10:00am – 12:00pm
Work Order: WO-01338521
Account: Lovet Pet Health Care (Formerly Arizona Pet)
Customer Case Number:
Location: Lovet Pet Health Care - Surprise Animal Hospital - 8015
Address: 13954 W. Waddell Rd., Suite 109, Surprise, AZ 85379
Manufacturer:
Model #:
Serial #:
Contact Name: Amanda drane
Contact P
Timeline
📞
▶
2
Case Linked Jan 20, 8:10 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order:WO-01338521
Type:Virtual Tech - Field Repair
Priority:P3
📦
▶
2
Parts Requested Jan 20, 8:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:5m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Jan 26, 1:04 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 4h
👷
▶
2
Technician Assigned Jan 26, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:27m
⚠️7.0 business days
📅
▶
2
Dispatch Scheduled Feb 3, 10:18 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:7d 20h
⚠️6.0 business days
🔧
Status: Tech On Site by Tyler BollmanFeb 10, 10:54 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 0h
⏱️
3x Labor Added Feb 10, 11:25 AM
Type:Labor, Travel
Status:Open
Qty:1.5, 19, 0.5
✔️
Status: Completed by Tyler BollmanFeb 10, 11:39 AM
From:Tech On Site
To:Completed
Duration in Previous:44m
🏁
Status: Closed by Tyler BollmanFeb 10, 2:02 PM
From:Completed
To:Closed
Duration in Previous:2h 22m
⏳4.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 13, 11:06 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
📨
Status: Invoice Pending by Diane PattonFeb 13, 11:14 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:8m, 0m
⚠️5.0 business days
🧾
Invoice Created Feb 20, 12:32 PM
Invoice Number:SM-253974
Bottlenecks
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 6.7 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)