Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 20, 2026
✗ SLA Missed (3 biz days late)
🕐 Clock stopped: Tech Off Site (Jan 24, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 20 → Jan 24, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 20, 2026
Tech Off Site: Jan 24, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 20 → Jan 20
Created
▶ Running
0
0
Jan 20 → Jan 20
Ready for Scheduling
▶ Running
0
0
Jan 20 → Jan 24
Assigned
▶ Running
3
3
Jan 24 → Jan 24
Scheduled
▶ Running
0
3
Jan 24 → Jan 24
Tech On Site
▶ Running
0
3
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Jan 20, 2026
Due: Jan 20, 2026
Completed: Jan 28, 2026 (7 days late)
⏱️
5.4d in Ready to Bill
Longest Stage
🔄
8 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Maria Davis — scheduling delays attributed to technician, not coordinators
Visit 1
Jan 22, 2026
Visit 2
Jan 23, 2026
AI Analysis
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Generating AI analysis...
🎫
Case #00560417
6008378855
Closed
28R
SYS-GM-5977T-E
Repair
GCMS Rough pump
🚨
Primary Delay
5.4 days stuck in "Ready to Bill"
⏱️
Total Delay
9.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Tech Off Site
3.0d
/ 2.0d SLA
Ready to Bill
5.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📅 Events (1)
🔒
Internal CSA Notes
01/28 still can't add part
MD
01/27 this part can't be added, WO will be closed without . MD
01/25 Email was sent to emsar parts to ADD parts in SM. WO will remain opened until parts are added. MD
01/23 Google map was used to calculate zone. MD
01/22 Google map was used to calculate. Zone MD
Please assign to Maria Davis ARP to site is 44 miles. Zone 1
🔧
Work Performed
01/23/2025 unipolar HED power supply was replaced, still faulty, System was vented and HED was replaced, System was pumped down and stabilized for some time. Air/ water leak ran, no HED fault, Autotute OK just H2O and N2 above the limit, after little more time Pablo run a known sample using HS, GCMSHS back in operation.
01/22/2025 System was vented. Mechanical pump was replaced, MS pumped down and stabilized for some time. Vacuum is OK, while tuning and error b was shown, ECD fault, loaded Default Tune and still same error, system was vented, EHD and ion source were cleaned, still same error. FSG GCMSD Group was contacted and as suggestion HED was cleared twice, MSD was pumped down and stabilized, still same error. At arrival customer stated since June, during the PM the rough pump was getting overhittimg and is the reason that turn off, and alter cooling down it start working again. Until finally the pump stop working.
⚠️
Problem Description
28R
SYS-GM-5977T-E
Repair
GCMS Rough pump
📞
Call Description
JAN 2026 GC REPAIR
📅
WO-01338574 - Repair - GARLAND - D&D Essential Oils LLC
Jan 23, 2026 11:00am – 3:00pm
Work Order: WO-01338574
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008378855
Location: D&D Essential Oils LLC
Address: 2413 S Shiloh Rd Ste B, GARLAND, TX 75041
Manufacturer:
Model #:
Serial #:
Contact Name: Pablo Ambris
Contact Phone: 9728243987
Contact Email: pablo@d-dessentialo
Timeline
📞
Case Number:
00560417
Subject:
6008378855
Status:
Closed
📋
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-01-23T16:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1m
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
4m
⏱️
Type:
Labor
Status:
Open
Qty:
2
🔩
🔩
Type:
Parts
Status:
Open
Qty:
1
🔩
⏱️
Type:
Labor
Status:
Open
Qty:
2
⏱️
Type:
Labor
Status:
Open
Qty:
5
⏱️
⏱️
Type:
Labor
Status:
Open
Qty:
6
⏱️
Type:
Labor
Status:
Open
Qty:
2
🔩
Type:
Parts
Status:
Open
Qty:
1
✔️
From:
Tech Off Site, Completed
To:
Completed, Closed
Duration in Previous:
4d 13h, 0m
🔩
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 6h
📨
🧾
Invoice Number:
SM-253062
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
4m
Bottlenecks
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
ℹ️ Work Order Details
Scheduled
Jan 23, 11:00 AM
Work Details (18)
Name
Type
Status
Qty
Amount
Date
WL-03078280
Labor
Open
2
$0.00
Jan 25, 12:55 PM
WL-03078287
Parts
Open
1
$0.00
Jan 25, 1:00 PM
WL-03078284
Travel
Open
45
$0.00
Jan 25, 1:00 PM
WL-03078283
Travel
Open
42
$180.00
Jan 25, 1:00 PM
WL-03078285
Parts
Open
1
$0.00
Jan 25, 1:00 PM
WL-03078286
Parts
Open
1
$0.00
Jan 25, 1:00 PM
WL-03078281
Travel
Open
41
$180.00
Jan 25, 1:00 PM
WL-03078282
Travel
Open
43
$0.00
Jan 25, 1:00 PM
WL-03078288
Parts
Open
1
$0.00
Jan 25, 1:04 PM
WL-03078289
Parts
Open
1
$0.00
Jan 25, 1:04 PM
WL-03078290
Parts
Open
1
$0.00
Jan 25, 1:06 PM
WL-03078297
Labor
Open
2
$0.00
Jan 25, 1:11 PM
WL-03078301
Labor
Open
5
$570.00
Jan 25, 1:26 PM
WL-03078306
Labor
Open
2.5
$0.00
Jan 25, 1:32 PM
WL-03078307
Labor
Open
6
$684.00
Jan 25, 1:34 PM
WL-03078308
Labor
Open
2
$0.00
Jan 25, 1:35 PM
WL-03079314
Parts
Open
1
$0.00
Jan 26, 5:34 PM
WL-03083601
Parts
Open
1
$0.00
Jan 29, 3:29 PM