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WO-01338589 ↗ ServiceMax

Crossover Health Management Services • Misc. Inspection • P5

📍 Crossover Health at Crossover Health at Jeffersonville — 434 Patrol Road Ste 220, Jeffersonville IN, 47130

Jan 20, 2026 → Jan 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 27, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 3 of 5 biz days used
Created: Jan 20, 2026 Completed: Jan 23, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 5
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0 / 5
Jan 20 → Jan 20 Assigned ▶ Running 0 0 / 5
Jan 20 → Jan 22 Scheduled ▶ Running 2 2 / 5
Jan 22 → Jan 23 Tech On Site ▶ Running 1 3 / 5
Dispatch 0.0d
Coordinators 2.9d
Field Work 1.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 23, 2026 (4 days early)
📅
3.4 days Total Age
⏱️
2.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560429
Biomed Inspection for A1C Machine - Site ID 321698
Closed
New Miscellaneous Equipment Inspection We have a new A1C machine that's in need of an inspection at our Jeffersonville, IN clinic. https://www.ebiotrack.com/inspection.php?iid=32560
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erik Krievs
Owner
Sherry Reich
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338589 (current) Invoiced
Misc. Inspection • Vincent Nyathi
Created: Jan 20, 2026 • Closed: Jan 22, 2026
Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 2.9 days stuck in "Scheduled"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 CRamen spoke with Erik and scheduled for Thursday 1/22/2026 with tech arrival between 10-11am. Erik to submit a WO for Jeffersonville to be done as well same day.

🔧 Work Performed
Completed annual inspection, system passed. All Operational and Functional Tests Passed and Returned to Service.
🔍 Technician Findings
Completed inspection on a A1C - Afinion 2 unit,
⚠️ Problem Description
New Miscellaneous Equipment Inspection We have a new A1C machine that's in need of an inspection at our Jeffersonville, IN clinic. https://www.ebiotrack.com/inspection.php?iid=32560

Timeline

📞
Case Linked Jan 20, 10:35 AM
Case Number: 00560429
Subject: Biomed Inspection for A1C Machine - Site ID 321698
Status: Closed
📋
▶
2 Work Order Created Jan 20, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Jan 20, 11:56 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 8m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-22T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Jan 22, 11:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
5x Labor Added Jan 22, 10:33 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.41666666666667, 0.5, 126, 15
✔️
Status: Completed by Vincent Nyathi Jan 22, 10:42 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 29m, 0m
⏳ 2.2 business days
📄
▶
3 Status: Ready to Bill Jan 26, 3:15 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252250
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560429
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Jan 22, 10:00 AM
Created
Jan 20, 11:47 AM
Invoice #
SM-252250

Work Details (5)

Name Type Status Qty Amount Date
WL-03076175 Labor Open 2 $238.00 Jan 22, 10:33 PM
WL-03076176 Labor Open 0.41666666666667 $59.50 Jan 22, 10:33 PM
WL-03076177 Labor Open 0.5 $0.00 Jan 22, 10:33 PM
WL-03076178 Travel Open 126 - Jan 22, 10:33 PM
WL-03076179 Travel Open 15 - Jan 22, 10:33 PM

Details