New Miscellaneous Equipment Inspection
I am needing to place a work order request to have 3 patient thermometers inspected.
https://www.ebiotrack.com/inspection.php?iid=32561
1/21 MOwens Megan replied back that tomorrow 1/22 after 1pm works to schedule the visit.
1/20 MOwens Sent email to Megan asking if this visit can be scheduled after 1pm on 1/22.
🔧Work Performed
1/22/26- EColon- Arrived onsite. Checked in with POC and received units. Tagged unit with asset tag, input unit details, function tested units. Units fully functional. 3 units inspected and added to inventory
🔍Technician Findings
Misc. Equipment inspection
⚠️Problem Description
New Miscellaneous Equipment Inspection
I am needing to place a work order request to have 3 patient thermometers inspected.
https://www.ebiotrack.com/inspection.php?iid=32561
📋
Inbound from +17043369400
Completed Feb 12, 2026
Customer requested inspection report.
📧
Email:Re: Valleygate Dental Surgery Center of Charlotte New Equipment Inspection
Completed Jan 21, 2026
From: mfranklin@valleygatedsc.com
To: mowens@emsar.com
Yes, thank you!
Megan
Get Outlook for iOS <https://aka.ms/o0ukef>
________________________________
From: Melissa Owens <mowens@emsar.com>
Sent: Tuesday, January 20, 2026 4:55:59 PM
To: Megan Franklin <mfranklin@valleygatedsc.com>
Subject: Valleygate Dental Surgery Center of Charlotte New Equipment Inspection
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless y
📧
Email:Valleygate Dental Surgery Center of Charlotte New Equipment Inspection
Completed Jan 20, 2026
From: mowens@emsar.com
To: mfranklin@valleygatedsc.com
Megan
Eric will be working in Concord this Thurs. morning at an inspection. Can he come to your location after 1pm to complete the inspection on 3 new patient thermometers?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <h
📅
WO-01338595 - Misc. Inspection - Charlotte - Valleygate Dental Surgery Center of Charlotte
Jan 22, 2026 2:00pm – 3:00pm
Work Order: WO-01338595
Account: Valleygate Dental Surgery Center of Charlotte
Customer Case Number:
Location: Valleygate Dental Surgery Center of Charlotte
Address: 8415 Medical Plaza Dr., Charlotte, NC 28262
Manufacturer:
Model #:
Serial #:
Contact Name: Megan Franklin
Contact Phone: 704-336-9
PDF
Inspection Report 32561 - .pdf
Feb 12, 2026
Timeline
📞
Case Linked Jan 20, 10:52 AM
Case Number:00560437
Subject:VG CLT Work Order Req
Status:Closed
📋
▶
2
Work Order Created Jan 20, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jan 20, 4:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 45m
📅
▶
2
Dispatch Scheduled Jan 21, 8:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:15h 58m
⏳2.0 business days
🚗
2x Travel Added Jan 22, 12:15 PM
Type:Travel
Status:Open
Qty:11, 103
⏱️
▶
3
3x Labor Added Jan 22, 6:04 PM
3x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Eric Colon
From:Scheduled, Tech On Site
To:Tech On Site, Completed
Duration in Previous:1d 9h, 0m
🏁
Status: Closed by Eric Colon
From:Completed
To:Closed
Duration in Previous:1m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Jan 26, 3:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨14.0 business days
🧾
Invoice Created Feb 12, 9:27 AM
Invoice Number:SM-252252
Bottlenecks
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)