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WO-01338612 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cherokee Indian Hospital Authority — 1 Hospital Rd, Cherokee NC, 28719

Jan 20, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 3, 2026
✓ SLA Met
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 3, 2026
8 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 20, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 21 Created ▶ Running 1 1
Jan 21 → Jan 22 Ready for Scheduling ▶ Running 1 2
Jan 22 → Feb 3 Scheduled ▶ Running 8 10
Dispatch 1.7d
Coordinators 11.0d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Coordinators
11.0 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Jan 20, 2026 Due: Feb 3, 2026 Completed: Feb 3, 2026 (on time)
📅
10.7 days Total Age
⏱️
9.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560505
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
High
Origin
Email
Reason
New Case
Contact
Lisa Hoyle
Owner
Erin Martin
Created
Jan 20, 2026
Work Orders from this Case (2)
WO-01338611 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 20, 2026 • Closed: Feb 3, 2026
WO-01338612 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 20, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 43 days old
🚨
Primary Delay 9.0 days stuck in "Scheduled"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Travel to site. wait for device. setup equipment. Performed V60 PM and T&V per instruction successfully.
🔍 Technician Findings
V60 PM - Trade
⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Jan 20, 12:52 PM
Case Number: 00560505
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 20, 1:07 PM
Work Order: WO-01338612
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Brandi Rodriguez Jan 21, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21h 17m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jan 22, 10:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-29T06:00:00.000+0000, 2026-01-29T00:00:00.000+0000, 2026-01-29T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
⏳ 3.0 business days
📅
Dispatch Scheduled by Fady Messak Jan 26, 12:27 PM
Scheduled For: 2026-01-30T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 28, 3:22 PM
Scheduled For: 2026-02-02T16:00:00.000+0000
⏳ 5.0 business days
✔️
Status: Completed by Patricia Gordon Feb 3, 7:39 AM
From: Scheduled
To: Completed
Duration in Previous: 11d 21h
⏱️
3x Labor Added Feb 3, 5:10 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 198
🏁
Status: Closed by Patricia Gordon Feb 3, 6:23 PM
From: Completed
To: Closed
Duration in Previous: 10h 43m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Feb 5, 1:34 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 34m
💰
Status: Invoiced by Josh Longway Feb 6, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00560505
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 2, 11:00 AM
Created
Jan 20, 1:07 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03089897 Labor Open 1 $155.00 Feb 3, 5:10 PM
WL-03089898 Labor Open 3 $150.00 Feb 3, 5:10 PM
WL-03089899 Travel Open 198 $0.00 Feb 3, 5:10 PM
WL-03093199 Labor Open 0.016666666666667 $38.00 Feb 5, 1:34 PM

Details