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WO-01338616 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC of Enfield (10448-05-010) — 5 North Main St., Enfield CT, 06082

Jan 20, 2026 → Jan 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 27, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 20, 2026 Completed: Jan 21, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0 / 5
Jan 20 → Jan 20 Ready for Scheduling ▶ Running 0 0 / 5
Jan 20 → Jan 20 Assigned ▶ Running 0 0 / 5
Jan 20 → Jan 21 Scheduled ▶ Running 1 1 / 5
Jan 21 → Jan 21 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 1.7d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Field Work
0.0 days
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 21, 2026 (6 days early)
📅
1.7 days Total Age
⏱️
2.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560510
Closed
1x New stand up scale needs inspected https://www.ebiotrack.com/inspection.php?iid=32562
Priority
High
Origin
Phone
Reason
New Case
Contact
Xinyi Jiang
Owner
Erin Martin
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338616 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Jan 20, 2026 • Closed: Jan 21, 2026
Completed with minor delays
Invoiced • 43 days old
🚨
Primary Delay 2.1 days stuck in "Closed"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/20 KSmith -- Scheduled for Friday with POC. 9-11am

1/20 KSmith -- Sent email to schedule for Friday

🔧 Work Performed
Tagged and inspected 500kl scale. All work documented in ebiotrack S.O #: 370-17217-32562
🔍 Technician Findings
Tagged and inspected 500kl scale. All work documented in ebiotrack S.O #: 370-17217-32562
⚠️ Problem Description
1x New stand up scale needs inspected https://www.ebiotrack.com/inspection.php?iid=32562

Timeline

📞
Case Linked Jan 20, 1:12 PM
Case Number: 00560510
Subject:
Status: Closed
📋
▶
2 Work Order Created Jan 20, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 20, 1:50 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
🗓️
▶
2 Status: Scheduled Jan 20, 2:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-23T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 21, 8:39 AM
Scheduled For: 2026-01-21T19:00:00.000+0000
🔧
Status: Tech On Site by Mohamed Shareed Jan 21, 5:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 3h
⏱️
▶
2 5x Labor Added Jan 21, 6:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 14m, 0m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Jan 23, 5:49 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.8 business days
🧾
Invoice Created Jan 26, 8:10 AM
Invoice Number: SM-252171

Bottlenecks

Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00560510
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Jan 21, 2:00 PM
Created
Jan 20, 1:21 PM
Invoice #
SM-252171

Work Details (5)

Name Type Status Qty Amount Date
WL-03073978 Labor Open 1.25 $0.00 Jan 21, 6:04 PM
WL-03073979 Labor Open 0.5 $74.50 Jan 21, 6:04 PM
WL-03073980 Labor Open 2.5 $203.43 Jan 21, 6:04 PM
WL-03073981 Travel Open 57 - Jan 21, 6:04 PM
WL-03073982 Travel Open 129 - Jan 21, 6:04 PM

Details