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← WO Overview

WO-01338749 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DOWNEAST SURGERY CENTER — 73 RIDGEWOOD DR, BANGOR ME, 04401

Jan 20, 2026 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (17 biz days late)
Active: 25 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 1 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Feb 18, 2026
19 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 22 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 20, 2026 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 21 Created ▶ Running 1 1
Jan 21 → Feb 18 Ready for Scheduling ▶ Running 19 20
Feb 18 → Feb 20 On Hold ▶ Running 2 22
Feb 20 → Feb 24 Assigned ▶ Running 2 24
Feb 24 → Feb 25 Scheduled ▶ Running 1 25
Feb 25 → Feb 25 Tech On Site ▶ Running 0 25
Dispatch 1.3d
Holding 2.3d (excluded)
Coordinators 22.6d
Field Work 0.1d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Holding (excluded from total)
2.3 days
Coordinators
22.6 days
Over SLA
Field Work
0.1 days
Created: Jan 20, 2026 Due: Jan 31, 2026 (33 days overdue)
📅
24.5 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
24.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560666
Closed
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
Megan Drillen
Owner
Erin Martin
Created
Jan 20, 2026
Work Orders from this Case (1)
WO-01338749 (current) Ready to Bill
FCO • Israel Martell
Created: Jan 20, 2026 • Closed: Feb 24, 2026
Behind Schedule - Needs Attention
Ready to Bill • 43 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/20/2026 EMartin follow up for WO-01325439

-follow up notes-

"Client had a battery from 2025, so it was not replaced at the time of the update. The battery would not hold a charge and still won't after the update. A new battery needs to be shipped to the client."

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Jan 20, 4:33 PM
Case Number: 00560666
Subject:
Status: Closed
📋
Work Order Created Jan 20, 4:39 PM
Work Order: WO-01338749
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Megan Klose Jan 21, 7:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 58m
🚨 20.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 28d 9h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
🔧
Status: Tech On Site by Israel Martell Feb 24, 7:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 7m
🚗
▶
3 Status: Tech Off Site Feb 24, 8:58 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Israel Martell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.4 business days
⏱️
Labor Added Mar 2, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 17h

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00560666
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Jan 20, 4:39 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03118689 Labor Open 0.75 $100.00 Feb 24, 9:00 PM
WL-03126329 Labor Open 0.016666666666667 $38.00 Mar 2, 2:20 PM

Details