1/22 KKelch Ivory called me to schedule for 1/23 between 2:30 and 3:30 pm. Customer confirmed.
1/21 KKelch sent Hope an email for scheduling
🔧Work Performed
misc scale calibration
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Miscellaneous Calibration
3 scales need calibrated
https://www.ebiotrack.com/inspection.php?iid=32567
📋
Inbound from +17137971087
Completed Jan 22, 2026
Transferred to Kaitlyn for scheduling.
📋
Inbound from +17137971087
Completed Jan 22, 2026
1/22 KKelch Ivory called me to schedule for 1/23 between 2:30 and 3:30 pm. Customer confirmed.
📋
Inbound from +17137971087
Completed Jan 21, 2026
Transferred call to the coordinator to schedule.
📧
Email: Scheduling for WO-01338757
Completed Jan 21, 2026
To: hporterprice@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01338757
Body:
Good morning Hope,
I am reaching out from EMSAR to schedule the calibrations needed for your scales. Our technician, Arturo, can be there tomorrow between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: Th
📅
WO-01338757 - Calibration - Houston - VM River Oaks (Associates in Medicine) - (TX25-S50038)
Jan 23, 2026 3:30pm – 5:30pm
Work Order: WO-01338757
Account: VillageMD
Customer Case Number:
Location: VM River Oaks (Associates in Medicine) - (TX25-S50038)
Address: 4543 Post Oak Pl Dr Suite 105, Houston, TX 77027
Manufacturer:
Model #:
Serial #:
Contact Name: Hope Porter-Price
Contact Phone:
Contact Email: hporterprice
Timeline
📞
Case Linked Jan 20, 4:29 PM
Case Number:00560664
Subject:New Voice Message from Virtual Tech HCP - VILLAGE (713) 797-1087 on 01/20/2026 3:26 PM
Status:Closed
📋
▶
2
Work Order Created Jan 20, 5:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 21, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 42m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 22, 4:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-23T20:30:00.000+0000
🔧
Status: Tech On Site by Arturo DiazJan 23, 3:09 PM
From:Scheduled
To:Tech On Site
Duration in Previous:22h 57m
⏱️
5x Labor Added Jan 23, 3:30 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 30
🚗
Status: Tech Off Site by Arturo DiazJan 23, 5:29 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2h 20m
✔️
▶
2
Status: Completed Jan 23, 5:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Arturo Diaz
From:Completed
To:Closed
Duration in Previous:1m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Jan 27, 2:52 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-252359
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)