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← WO Overview

WO-01338881 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Baker 90315 — 1 Sheriffs Office Drive, Macclenny FL, 32063

Jan 21, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (20 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Feb 27, 2026
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 26 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 3, 2026
2 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 21, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 27 Ready for Scheduling ▶ Running 26 26
Feb 27 → Feb 27 Assigned ▶ Running 0 26
Feb 27 → Mar 3 Scheduled ▶ Running 2 28
Dispatch 0.0d
Coordinators 30.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.2 days
Over SLA
Created: Jan 21, 2026 Due: Mar 31, 2026 Completed: Mar 3, 2026 (28 days early)
📅
29.0 days Total Age
⏱️
27.0d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560756
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 40 Pcs https://www.ebiotrack.com/inspection.php?iid=32586
Priority
Standard
Origin
Email
Reason
New Case
Contact
Justina Dyal
Owner
Kimberly Hardison
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338881 (current) Closed
Inspection • Yves Dessin
Created: Jan 21, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Closed • 42 days old
🚨
Primary Delay 27.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
27.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 AJinerson - Confirmed email back to Ashley confirming that we have tech scheduled for 3/3 with eta between 9am-11am and provided list of tools if needed.

Arrival instructions: Please make sure tech has ID on him to check-in.


2/27/26 AJinerson - Received email back from Ashley stating they will take whatever time we have, and just add it to their schedule.


2/27/26 AJinerson - Sent email back to Ashley stating we now have 9am-11am arrival available, and asking if ok to schedule this for morning arrival now on 3/3.


2/27/26 AJinerson - Received email back from Ashley confirming tech visit for 3/3 at 1pm.


2/27/26 AJinerson - Sent email back to Ashley again regarding arrival would be closer to between 1pm-3pm. (due to other inspection scheduled for first stop now)


2/27/26 AJinerson - Sent email back to Ashley offering tech visit on Tues. 3/3 with eta between 9am-11am.


2/27/26 AJinerson - Received email FWD from Ashley Harris ready to schedule.

🔧 Work Performed
Inspected and calibration verified 55 devices All 55 devices passed Returned back to service
🔍 Technician Findings
Arrived at site
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 40 Pcs https://www.ebiotrack.com/inspection.php?iid=32586

Timeline

📞
Case Linked Jan 21, 6:00 AM
Case Number: 00560756
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 21, 8:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 27.0 business days
👷
▶
2 Technician Assigned Feb 27, 9:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37d 0h
📅
▶
3 Dispatch Scheduled Feb 27, 2:29 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 4h 53m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-03T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 3:42 PM
Scheduled For: 2026-03-03T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 2, 3:20 PM
Scheduled For: 2026-03-03T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Mar 3, 3:45 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 1h, 0m

Bottlenecks

Ready for Scheduling
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00560756
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Mar 3, 11:00 AM
Created
Jan 21, 8:53 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03128246 Labor Open 1.5 $223.50 Mar 3, 3:45 PM
WL-03128247 Labor Open 3.5 $1,370.00 Mar 3, 3:45 PM
WL-03128248 Labor Open 2 $298.00 Mar 3, 3:45 PM
WL-03128249 Travel Open 80 - Mar 3, 3:45 PM
WL-03128250 Travel Open 85 - Mar 3, 3:45 PM
WL-03128251 Expenses Open 1 $0.00 Mar 3, 3:45 PM

Details