Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338912 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Georgetown University Hospital — 3800 Reservoir Rd NW, Washington DC, 20007

Jan 21, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (229 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 30, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 21, 2026 Completed: Jan 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Jan 30 Scheduled ▶ Running 7 7
Dispatch 0.4d
Coordinators 7.7d
Field Work 0.1d
Billing 5.8d
✓ SLA Met
Dispatch
0.4 days
Coordinators
7.7 days
Over SLA
Field Work
0.1 days
Billing
5.8 days
Over SLA
Created: Jan 21, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
22.0 days Total Age
⏱️
7.7d in Scheduled Longest Stage
🔄
16 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 28, 2026
Visit 2 Jan 29, 2026
Visit 3 Jan 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560838
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Ricky Williams
Owner
Erin Martin
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01338912 (current) Invoiced
FCO • Rick Charles
Created: Jan 21, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 42 days old
🚨
Primary Delay 7.7 days stuck in "Scheduled"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
7.7d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
11.2d / 1.0d SLA
07e-Partial Project
8.2d
WO Correction Needed
4.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO for the remaining. (Wo-01349794)

01/21/2026 RFosbury Rick Charles to return Jan 28th - Jan 30th

01/21/2026 EMartin follow up for WO-01245093

-follow up notes-

"continuation of service / transfer parts"

🔧 Work Performed
FCO86600081
🔍 Technician Findings
good working conditions
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
▶
2 Case Linked Jan 21, 10:08 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01338912
Type: FCO
Priority: PC
📅
▶
4 Dispatch Scheduled Jan 21, 1:13 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3h 1m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-28T13:00:00.000+0000, 2026-01-28T00:00:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Jan 28, 12:11 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
8x Labor Added Jan 28, 6:05 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.75, 4.75, 0.5, 1, 168, 2
⏳ 2.7 business days
⏱️
▶
3 17x Labor Added Jan 30, 3:50 PM
17x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 9d 2h
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 4, 3:25 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 23h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 5, 3:22 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 23h 53m
⏳ 2.0 business days
✔️
Status: Completed by Rick Charles Feb 7, 10:03 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 18h, 0m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 10:11 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 0h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 12, 2:47 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 4h
⏳ 2.0 business days
✔️
Status: Completed by Rick Charles Feb 14, 10:20 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 19h, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 2h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 19, 4:20 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 3h
✔️
Status: Completed by Rick Charles Feb 20, 11:52 AM
From: WO Correction Needed
To: Completed
Duration in Previous: 19h 32m
🏁
Status: Closed by Douglas Pearce Feb 20, 12:34 PM
From: Completed
To: Closed
Duration in Previous: 42m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 24, 8:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00560838
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Jan 27, 7:00 PM
Created
Jan 21, 10:12 AM
Invoice #
N/A

Work Details (28)

Name Type Status Qty Amount Date
WL-03081512 Expenses Open 1 $0.00 Jan 28, 12:11 PM
WL-03081513 Expenses Open 1 $0.00 Jan 28, 12:11 PM
WL-03082319 Labor Open 3.75 $155.00 Jan 28, 6:05 PM
WL-03082320 Labor Open 4.75 $237.50 Jan 28, 6:05 PM
WL-03082321 Labor Open 0.5 $0.00 Jan 28, 6:05 PM
WL-03082322 Expenses Open 1 $0.00 Jan 28, 6:05 PM
WL-03082323 Expenses Open 1 $0.00 Jan 28, 6:05 PM
WL-03082324 Expenses Open 1 $0.00 Jan 28, 6:05 PM
WL-03082325 Travel Open 168 $0.00 Jan 28, 6:05 PM
WL-03082326 Travel Open 2 $0.00 Jan 28, 6:05 PM
WL-03085450 Labor Open 0.75 $0.00 Jan 30, 3:50 PM
WL-03085451 Labor Open 5 $475.00 Jan 30, 3:50 PM
WL-03085452 Labor Open 2.5 $237.50 Jan 30, 3:50 PM
WL-03085453 Labor Open 0.75 $465.00 Jan 30, 3:50 PM
WL-03085454 Labor Open 0.25 $0.00 Jan 30, 3:50 PM
WL-03085455 Labor Open 1.25 $237.50 Jan 30, 3:50 PM
WL-03085456 Labor Open 3.5 $155.00 Jan 30, 3:50 PM
WL-03085457 Expenses Open 1 $0.00 Jan 30, 3:50 PM
WL-03085458 Expenses Open 1 $0.00 Jan 30, 3:50 PM
WL-03085459 Expenses Open 1 $0.00 Jan 30, 3:50 PM
WL-03085460 Expenses Open 1 $0.00 Jan 30, 3:50 PM
WL-03085461 Expenses Open 1 $0.00 Jan 30, 3:50 PM
WL-03085462 Expenses Open 1 $0.00 Jan 30, 3:50 PM
WL-03085463 Travel Open 2 $0.00 Jan 30, 3:50 PM
WL-03085464 Travel Open 2 $0.00 Jan 30, 3:50 PM
WL-03085465 Travel Open 2 $0.00 Jan 30, 3:50 PM
WL-03085466 Travel Open 168 $0.00 Jan 30, 3:50 PM
WL-03091483 Labor Open 0.016666666666667 $190.00 Feb 4, 3:25 PM

Details