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WO-01339116 ↗ ServiceMax

Coastal Family Health Center • Misc. Inspection • P5

📍 Coastal Family Health Center - Administration Building — 10467 Corporate Drive, Gulfport MS, 39503

Jan 21, 2026 → Jan 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 28, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Jan 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 21, 2026 Tech Off Site: Jan 23, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0 / 5
Jan 21 → Jan 22 Ready for Scheduling ▶ Running 1 1 / 5
Jan 22 → Jan 22 Assigned ▶ Running 0 1 / 5
Jan 22 → Jan 23 Scheduled ▶ Running 1 2 / 5
Jan 23 → Jan 23 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Coordinators 3.4d
Field Work 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
1.1 days
Created: Jan 21, 2026 Due: Jan 28, 2026 Completed: Jan 24, 2026 (4 days early)
📅
2.3 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560868
eBiotrack - New Inspection Created
Closed
Inspection: New Miscellaneous Equipment Inspection Unknown quantity of new equipment needs inspected Scott Berry - 01/21/26 - 11:02 am https://www.ebiotrack.com/inspection.php?iid=32590
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Pearson
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01339116 (current) Invoiced
Misc. Inspection • Jason Cunningham
Created: Jan 21, 2026 • Closed: Jan 23, 2026
Completed with minor delays
Invoiced • 42 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/22/26 AJinerson - Received call back from POC Rodney confirming tech visit for Friday, 1/23 with arrival between 8am-9am. 

POC onsite: Rodney Gresham 

Arrival instructions: Rodney will be onsite at 630AM (if tech needs earlier arrival) 

Rodney confirmed he can be POC for this location moving forward: 

UPDATED POC:

Rodney Gresham

rgresham@coastalfamilyhealth.org

office - 228-374-2494 ext. 1159

cell - 601-297-2048


1/22/26 AJinerson - Called Rodney's office number at:

228-374-2494 ext. 1159. 

Left VM for Rodney regarding needing to schedule service. 


1/22/26 AJinerson - Called Rodney's number we have in system: (228) 386-1145. 

Went to one of the schools, not Rodney. Spoke with Tiffany who gave me Rodney's contact info below: 

Rodney Gresham:

office - 228-374-2494 ext. 1159

cell - 601-297-2048


1/22/26 AJinerson - Called site number listed but it went to "Biloxi" office. Prompt 0 to speak with operator - Prompt 1 for medical - 

Was informed that Chris Pearson (as listed as POC on WO) is no longer with Coastal Family Health. 

Was transferred to Rodney Reed's VM. 

🔧 Work Performed
1/23 Jason - Misc. Inspection Complete - Performed inspection on 3 new devices and added them to the system. All devices passed inspection and were placed into service.
🔍 Technician Findings
Located the new devices that needed to be inspected and added them to the system.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection Unknown quantity of new equipment needs inspected Scott Berry - 01/21/26 - 11:02 am https://www.ebiotrack.com/inspection.php?iid=32590

Timeline

📞
Case Linked Jan 21, 11:02 AM
Case Number: 00560868
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 21, 4:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 22, 8:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 55m
📅
2 Dispatch Scheduled Jan 22, 10:08 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1h 18m
🔧
Status: Tech On Site by Jason Cunningham Jan 23, 9:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 15m
🚗
Status: Tech Off Site by Jason Cunningham Jan 23, 10:27 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 3m
⏱️
2 3x Labor Added Jan 23, 7:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 8h 49m, 0m
2.6 business days
📄
2 Status: Ready to Bill Jan 27, 2:58 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252362

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560868
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 23, 9:00 AM
Created
Jan 21, 4:55 PM
Invoice #
SM-252362

Work Details (3)

Name Type Status Qty Amount Date
WL-03077362 Labor Open 0.25 $149.00 Jan 23, 7:16 PM
WL-03077363 Labor Open 1.75 $260.75 Jan 23, 7:16 PM
WL-03077364 Travel Open 6 - Jan 23, 7:16 PM

Details