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WO-01339173 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD-FIELD) • Repair/PM • PSM

📍 Seakeeper Inc — 5460 Posttsville Pike, LEESPORT PA, 19533

Jan 21, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 21 → Feb 3, 2026
9 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 12, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 21, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 21 → Jan 21 Created ▶ Running 0 0
Jan 21 → Feb 3 Awaiting Parts ⏸ Paused 9 —
Feb 3 → Feb 4 Ready for Scheduling ▶ Running 1 1
Feb 4 → Feb 4 Assigned ▶ Running 0 1
Feb 4 → Feb 12 Scheduled ▶ Running 6 7
Feb 12 → Feb 12 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Material Management 9.1d
Coordinators 7.1d
Field Work 0.3d
Billing 7.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.1 days
Over SLA
Coordinators
7.1 days
Over SLA
Field Work
0.3 days
Billing
7.6 days
Over SLA
Created: Jan 21, 2026 Due: Feb 10, 2026 Completed: Feb 12, 2026 (1 days late)
📅
15.6 days Total Age
⏱️
9.1d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561141
6008398938
Closed
Parts Prediction 01/21/2026 11:38:48 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 10:38:41 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 01/21/2026 11:38:47 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 10:38:41 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Bill Mounce The leak detectors hover around the -7 scale. We test in the -9 scale.
Priority
High
Origin
Web
Reason
New Case
Contact
Gordon Craig
Owner
Leona Coonrod
Created
Jan 21, 2026
Work Orders from this Case (1)
WO-01339173 (current) Invoiced
Repair/PM • Rozier Cole
Created: Jan 21, 2026 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 42 days old
🚨
Primary Delay 9.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
9.1d / 3.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.8d / 1.0d SLA
WO Correction Needed
0.3d
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
6.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.13 M. Bateman Mileage has been added. Rozier will attach his receipts for the expenses before he submits his timesheet for the week.

2.13.26 hshaw - missing mileage & receipts

2/4 MOwens Replied back to the email from Gordon Craig .and confirmed scheduling for 2/9-2/11. Gordon said those dates work for him.

2/3/26 lcoonrod

Yes, it appears that all parts should be onsite.

Bruce


1/21/26 lcoonrod Parts have not shipped yet. 670029096 CLEANING KIT FOR VACUUM + SPEC TUBE VSFLDHIS HOT ION SOURCE KIT VSFLDCL VS SERIES CALIBRATED LEAK REPLACEMENT VSFLDOV VS SERIES, VALVE BLOCK O-RING KIT 695409005 OIL MECH.VACUUM PUMP 1 LITER CONTAINER

🔧 Work Performed
PMD UNIT PER MFG INSTRUCTIONS - LEAK DOWN TESTED - CALIBRATED - CHANGED ROUGH PUMP OIL - VERIFIED W CX
🔍 Technician Findings
FUND UNIT NEEDING PMM - UNIT PASSED INITIAL CAL
⚠️ Problem Description
Parts Prediction 01/21/2026 11:38:48 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 10:38:41 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 01/21/2026 11:38:47 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-21 10:38:41 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Bill Mounce The leak detectors hover around the -7 scale. We test in the -9 scale.
📄 Description
VS BR15 Bench Mount Leak Detector
📞 Call Description
VPD Field Repair Trade

Timeline

📞
Case Linked Jan 21, 5:32 PM
Case Number: 00561141
Subject: 6008398938
Status: Closed
📋
▶
3 Work Order Created Jan 21, 5:55 PM
Work Order Created → 5x Parts Added → Status: Awaiting Parts
🔩
5x Parts Added
Type: Parts
Status: Open
Qty: 1
📦
Status: Awaiting Parts by Leona Coonrod
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 9.8 business days
📅
Status: Ready for Scheduling by Leona Coonrod Feb 3, 2:55 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12d 20h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Feb 4, 3:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-09T17:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 2m
💵
3x Expenses Added Feb 4, 5:03 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.9 business days
🔧
Status: Tech On Site by Rozier Cole Feb 11, 8:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 4h
⏱️
▶
2 7x Labor Added Feb 11, 10:55 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rozier Cole
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 43m, 0m
⏳ 2.1 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 13, 10:26 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 11h
🚗
Travel Added Feb 13, 11:35 AM
Type: Travel
Status: Open
Qty: 10
🏁
Status: Closed by Matthew Bateman Feb 13, 12:41 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 15m
⏳ 1.0 business days
💵
Status: Billing Review by MICHAEL MCNAMARA Feb 16, 10:23 AM
From: Closed, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 21h, 0m
⏳ 1.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 17, 9:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 11h
⚠️ 6.3 business days
💰
▶
2 Status: Invoiced Feb 25, 11:08 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254236

Bottlenecks

Awaiting Parts
Duration: 9.1 business days (threshold: 3.0 business days)
Exceeded by 6.1 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Invoice Pending
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00561141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Feb 9, 12:00 PM
Created
Jan 21, 5:55 PM
Invoice #
SM-254236

Work Details (16)

Name Type Status Qty Amount Date
WL-03073966 Parts Open 1 $0.00 Jan 21, 5:57 PM
WL-03073967 Parts Open 1 $0.00 Jan 21, 5:57 PM
WL-03073968 Parts Open 1 $0.00 Jan 21, 5:57 PM
WL-03073969 Parts Open 1 $0.00 Jan 21, 5:57 PM
WL-03073970 Parts Open 1 $0.00 Jan 21, 5:57 PM
WL-03091710 Expenses Open 1 $709.23 Feb 4, 5:03 PM
WL-03091711 Expenses Open 1 $173.44 Feb 4, 5:03 PM
WL-03091712 Expenses Open 1 $244.78 Feb 4, 5:03 PM
WL-03102393 Labor Open 0.25 $0.00 Feb 11, 10:55 PM
WL-03102394 Labor Open 5 $541.00 Feb 11, 10:55 PM
WL-03102395 Expenses Open 1 $50.00 Feb 11, 10:55 PM
WL-03102396 Expenses Open 1 $50.00 Feb 11, 10:55 PM
WL-03102397 Expenses Open 1 $36.00 Feb 11, 10:55 PM
WL-03102398 Expenses Open 1 $40.00 Feb 11, 10:55 PM
WL-03102399 Expenses Open 1 $40.09 Feb 11, 10:55 PM
WL-03104850 Travel Open 10 $150.00 Feb 13, 11:35 AM

Details