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WO-01339294 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Rockingham (3300-3349) — 1262 E Broad Ave, Rockingham NC, 28379

Jan 22, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (21 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 17, 2026
17 business days (counted)
Running total: 17 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 3, 2026
10 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 22, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 17 Ready for Scheduling ▶ Running 17 17
Feb 17 → Mar 3 Assigned ▶ Running 10 27
Mar 3 → Mar 4 Scheduled ▶ Running 1 28
Mar 4 → Mar 4 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 30.4d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.4 days
Over SLA
Field Work
0.0 days
Created: Jan 22, 2026 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
29.0 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
27.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561237
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 28 pcs https://www.ebiotrack.com/inspection.php?iid=32627
Priority
Standard
Origin
Email
Reason
New Case
Contact
Roshenequa Nicholson
Owner
Jessica Sells
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339294 (current) Closed
Inspection • Eric Colon
Created: Jan 22, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Closed • 41 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 27.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3 MOwens Ms Nicholson replied back that any day is good to schedule. Replied back to confirm scheduling for 3/4 with arrival between 10-11am.

3/3 MOwens Sent email to Ms. Nicholson about good dates to schedule.

🔧 Work Performed
3/4/26-EColon- Arrived onsite and checked in with front desk. Completed 25 inspections, failed 1 item, and archived 4 items. Inspections complete,
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 28 pcs https://www.ebiotrack.com/inspection.php?iid=32627

Timeline

📞
Case Linked Jan 22, 6:02 AM
Case Number: 00561237
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 22, 10:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 18.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 4h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Mar 3, 12:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-04T16:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Mar 4, 3:24 PM
5x Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 1d 3h, 0m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days

🔗 Related Artifacts

📞
Case 00561237
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Mar 4, 11:00 AM
Created
Jan 22, 10:24 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03130039 Labor Open 2.5 $0.00 Mar 4, 3:24 PM
WL-03130040 Labor Open 2 $1,000.00 Mar 4, 3:24 PM
WL-03130041 Labor Open 2.5 $212.50 Mar 4, 3:24 PM
WL-03130042 Travel Open 109 - Mar 4, 3:24 PM
WL-03130043 Travel Open 109 - Mar 4, 3:24 PM

Details