Inspection: Misc new inspection
new microscope for 240 Center Road that I would like to have inspected
https://www.ebiotrack.com/omnicor/inspection.php?iid=10512
1/29 KSmith -- Casey requested Monday or Tuesday next week. Scheduled for 2/2. 1-3pm
1/29 KSmith -- Need to reschedule due to another service call running over. Shawn is aware SLA will be missed. Sent email to Casey to reschedule for tomorrow morning.
1/23 KSmith -- Scheduled for 1/29 with Casey. 1-3pm
1/22 KSmith -- Sent email to schedule for 1/29
🔧Work Performed
Misc Inspection 1 item (new microscope)
🔍Technician Findings
Misc inspection
⚠️Problem Description
Inspection: Misc new inspection
new microscope for 240 Center Road that I would like to have inspected
https://www.ebiotrack.com/omnicor/inspection.php?iid=10512
📧
Email:RE: WEST SENECA PLANNED PARENTHOOD -- EMSAR Inspection -- WO-01339310
Completed Jan 29, 2026
From: Casey.Lenahan@ppcwny.org
To: ksmith@emsar.com
Thank you!
In this together,
Casey Lenahan (She/Her)
Senior Health Center Manager (Buffalo Region)
Planned Parenthood of Central & Western NY
Phone: 716-200-5970
Fax: 716-200-5988
Casey.Lenahan@ppcwny.org <mailto:Casey.Lenahan@ppcwny.org>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, January 29, 2026 4:14 PM
To: Casey Lenahan <Casey.Lenahan@ppcwny.org>
Subject: RE: WEST SENECA PLANNED PAR
📧
Email:RE: WEST SENECA PLANNED PARENTHOOD -- EMSAR Inspection -- WO-01339310
Completed Jan 29, 2026
From: Casey.Lenahan@ppcwny.org
To: ksmith@emsar.com
Can we do Mon or Tues of next week instead? Tomorrow is a bit tough for me
In this together,
Casey Lenahan (She/Her)
Senior Health Center Manager (Buffalo Region)
Planned Parenthood of Central & Western NY
Phone: 716-200-5970
Fax: 716-200-5988
Casey.Lenahan@ppcwny.org <mailto:Casey.Lenahan@ppcwny.org>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, January 29, 2026 1:46 PM
To: Casey Lenahan
📧
Email:RE: WEST SENECA PLANNED PARENTHOOD -- EMSAR Inspection -- WO-01339310
Completed Jan 23, 2026
From: Casey.Lenahan@ppcwny.org
To: ksmith@emsar.com
Hi Kourtney,
Yes I am the contact person for this location and the 29th would be perfect!!!
In this together,
Casey Lenahan (She/Her)
Senior Health Center Manager (Buffalo Region)
Planned Parenthood of Central & Western NY
Phone: 716-200-5970
Fax: 716-200-5988
Casey.Lenahan@ppcwny.org <mailto:Casey.Lenahan@ppcwny.org>
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, January 22, 2026 1:29 PM
📧
Email: WEST SENECA PLANNED PARENTHOOD -- EMSAR Inspection -- WO-01339310
Completed Jan 22, 2026
To: casey.lenahan@ppcwny.org
CC:
BCC:
Attachment: --none--
Subject: WEST SENECA PLANNED PARENTHOOD -- EMSAR Inspection -- WO-01339310
Body:
Hi Casey,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at WEST SENECA PLANNED PARENTHOOD located at 240 Center Road?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
📅
WO-01339310 - Misc. Inspection - WEST SENECA - WEST SENECA PLANNED PARENTHOOD
Feb 2, 2026 3:45pm – 4:15pm
Work Order: WO-01339310
Account: PLANNED PARENTHOOD OF CENTRAL AND WESTERN NEW YORK
Customer Case Number:
Location: WEST SENECA PLANNED PARENTHOOD
Address: 240 CENTER ROAD, WEST SENECA, NY 14224
Manufacturer:
Model #:
Serial #:
Contact Name: Casey Lenahan
Contact Phone: 716-225-3865
Co
Timeline
📞
Case Linked Jan 22, 9:48 AM
Case Number:00561284
Subject:Microscope Inspection
Status:Closed
📋
▶
2
Work Order Created Jan 22, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Jan 22, 1:27 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Erwin Forster
🗓️
▶
2
Status: Scheduled Jan 23, 7:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-29T19:00:00.000+0000
⚠️5.0 business days
🔄
Status: Reschedule by Kourtney SmithJan 29, 1:46 PM
From:Scheduled
To:Reschedule
Duration in Previous:6d 5h
📅
▶
2
Dispatch Scheduled Jan 29, 4:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Reschedule
To:Scheduled
Duration in Previous:2h 26m
📅
Dispatch Scheduled by Kourtney SmithJan 30, 10:20 AM
Scheduled For:2026-02-02T18:30:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Erwin ForsterFeb 2, 4:14 PM
From:Scheduled
To:Completed
Duration in Previous:4d 0h
⏱️
3x Labor Added Feb 2, 8:10 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 0.33333333333333, 15
🏁
Status: Closed by Erwin ForsterFeb 2, 8:34 PM
From:Completed
To:Closed
Duration in Previous:4h 20m
⏳3.4 business days
📄
Status: Ready to Bill by Diane PattonFeb 5, 11:01 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 14h, 0m
⏳2.0 business days
🧾
Invoice Created Feb 8, 1:30 PM
Invoice Number:SM-253043
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)