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WO-01339340 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC Dental (3rd Floor) — 675 Main Street, Middletown CT, 06457

Jan 22, 2026 → Feb 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 3, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
Created: Jan 22, 2026 Completed: Feb 3, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0 / 5
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 0 / 5
Jan 22 → Jan 22 Assigned ▶ Running 0 0 / 5
Jan 22 → Feb 3 Scheduled ▶ Running 8 8 / 5
Dispatch 0.0d
Coordinators 8.2d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.2 days
Over SLA
Field Work
0.0 days
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Feb 3, 2026 (4 days late)
📅
8.2 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561329
Equipment Inspections
Closed
Inspection: New Miscellaneous Equipment Inspection Ultra sonic, 3 amalgamators and new cavitrons. https://www.ebiotrack.com/inspection.php?iid=32628
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sheela Tummala
Owner
Jessica Sells
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339340 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Jan 22, 2026 • Closed: Feb 2, 2026
Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
7.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/23 KSmith -- Site is closed on Monday due to the incoming weather. Site requested reschedule for 2/2

1/22 KSmith -- Scheduled for Monday with POC> 12pm-2pm

1/22 KSmith -- Sent email to schedule for Monday

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection Ultra sonic, 3 amalgamators and new cavitrons. https://www.ebiotrack.com/inspection.php?iid=32628

Timeline

📞
Case Linked Jan 22, 11:11 AM
Case Number: 00561329
Subject: Equipment Inspections
Status: Closed
📋
2 Work Order Created Jan 22, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Jan 22, 1:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
🗓️
2 Status: Scheduled Jan 22, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T18:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Jan 23, 1:43 PM
Scheduled For: 2026-02-02T18:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Jan 26, 3:41 PM
Scheduled For: 2026-02-02T19:30:00.000+0000
⚠️ 6.0 business days
⏱️
3 5x Labor Added Feb 2, 9:18 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 11d 7h
🏁
Status: Closed by Edward Arias
From: Completed
To: Closed
Duration in Previous: 1m
3.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 10:34 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 13h, 0m
🚨 11.0 business days
🧾
Invoice Created Feb 20, 10:14 PM
Invoice Number: SM-253036

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00561329
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Feb 2, 2:30 PM
Created
Jan 22, 11:51 AM
Invoice #
SM-253036

Work Details (5)

Name Type Status Qty Amount Date
WL-03088864 Labor Open 0.5 $0.00 Feb 2, 9:18 PM
WL-03088865 Labor Open 1.5 $223.50 Feb 2, 9:18 PM
WL-03088866 Labor Open 2.75 $223.77 Feb 2, 9:18 PM
WL-03088867 Travel Open 22 - Feb 2, 9:18 PM
WL-03088868 Travel Open 104 - Feb 2, 9:18 PM

Details