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WO-01339368 ↗ ServiceMax

Oak Street Health • Misc. Inspection • P5

📍 Oak Street Health - Cherry Hill, MI — 27155 Cherry Hill Rd, Inkster MI, 48141

Jan 22, 2026 → Jan 26, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 29, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Jan 26, 2026)
SLA Target
1d
▶ Clock Running
Status: Created
Jan 22 → Jan 23, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 26, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 22, 2026 Tech Off Site: Jan 26, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 23 Created ▶ Running 1 1 / 5
Jan 23 → Jan 23 Ready for Scheduling ▶ Running 0 1 / 5
Jan 23 → Jan 26 Assigned ▶ Running 1 2 / 5
Jan 26 → Jan 26 Scheduled ▶ Running 0 2 / 5
Jan 26 → Jan 26 Tech On Site ▶ Running 0 2 / 5
Dispatch 1.6d
Coordinators 1.7d
Field Work 0.8d
Billing 5.8d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
0.8 days
Billing
5.8 days
Over SLA
Created: Jan 22, 2026 Due: Jan 29, 2026 Completed: Jan 26, 2026 (3 days early)
📅
2.6 days Total Age
⏱️
4.6d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561406
L2 review - HCP
Closed
In October 2025 we had a tech come and complete calibrations on equipment in our lab. We do not have the updated tags for the equipment. https://www.ebiotrack.com/inspection.php?iid=32630
Priority
Standard
Origin
Email
Reason
New Case
Contact
Holly Handlon
Owner
Shelby Robinson
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339368 (current) Invoiced
Misc. Inspection • Jon Kuehl
Created: Jan 22, 2026 • Closed: Jan 26, 2026
Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 4.6 days stuck in "Ready to Bill"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
4.6d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed inspection on 2 centrifuge units. Also installed 2 temp probes for fridge and freezer. Parts were already onsite.
🔍 Technician Findings
Units needed Misc inspection. Also new fridge and freezer temp probes needed to be installed.
⚠️ Problem Description
In October 2025 we had a tech come and complete calibrations on equipment in our lab. We do not have the updated tags for the equipment. https://www.ebiotrack.com/inspection.php?iid=32630

Timeline

📞
Case Linked Jan 22, 1:34 PM
Case Number: 00561406
Subject: L2 review - HCP
Status: Closed
📋
Work Order Created Jan 22, 1:57 PM
Work Order: WO-01339368
Type: Misc. Inspection
Priority: P5
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Jan 23, 2:53 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
👷
▶
2 Technician Assigned Jan 23, 2:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 10:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-01-26T17:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Jan 26, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 28m
🚗
Status: Tech Off Site by Jonathan Kuehl Jan 26, 1:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 8m
✔️
▶
3 Status: Completed Jan 26, 5:55 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.88333333333333, 1.25, 2.7166666666667, 35, 151
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Diane Patton Jan 27, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 27m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 2, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 2h
🧾
▶
2 Invoice Created Feb 3, 2:24 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 21h 32m

Bottlenecks

Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

📞
Case 00561406
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Jan 26, 12:00 PM
Created
Jan 22, 1:57 PM
Invoice #
SM-252835

Work Details (5)

Name Type Status Qty Amount Date
WL-03079355 Labor Open 0.88333333333333 $122.57 Jan 26, 5:59 PM
WL-03079356 Labor Open 1.25 $153.21 Jan 26, 5:59 PM
WL-03079357 Labor Open 2.7166666666667 $0.00 Jan 26, 5:59 PM
WL-03079358 Travel Open 35 - Jan 26, 5:59 PM
WL-03079359 Travel Open 151 - Jan 26, 5:59 PM

Details