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← WO Overview

WO-01339438 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lawrence & Memorial Hospital — 900 Bank St, New London CT, 06320

Jan 22, 2026 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (24 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 25, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 22, 2026 Completed: Jan 25, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Jan 25 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.2d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Billing
1.5 days
Over SLA
Created: Jan 22, 2026 Due: Feb 28, 2026 Completed: Jan 25, 2026 (34 days early)
📅
1.2 days Total Age
⏱️
2.7d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561465
Closed
Cusotmer requesting a Preventative Maintenance on V60- original case 0126506180
Priority
High
Origin
Email
Reason
New Case
Contact
Victor Ibeka
Owner
Erin Martin
Created
Jan 22, 2026
Work Orders from this Case (1)
WO-01339438 (current) Invoiced
Preventive Maintenance • Fady Khouzam
Created: Jan 22, 2026 • Closed: Jan 24, 2026
Completed with minor delays
Invoiced • 41 days old
🚨
Primary Delay 2.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 RArnold - Dispatching to Fady K

🔧 Work Performed
Preventative Maintenance visit completed and the system is returned to full clinical use.
🔍 Technician Findings
PM.
⚠️ Problem Description
Cusotmer requesting a Preventative Maintenance on V60- original case 0126506180
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
▶
2 Case Linked Jan 22, 5:00 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01339438
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Jan 22, 5:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 5m
⏳ 1.9 business days
⏱️
▶
3 2x Labor Added Jan 24, 9:48 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 2d 4h
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
Labor Added Jan 27, 1:19 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 1:27 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 1h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00561465
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Jan 23, 8:00 AM
Created
Jan 22, 5:03 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03078114 Labor Open 1 $155.00 Jan 24, 9:48 PM
WL-03078115 Labor Open 1 $150.00 Jan 24, 9:48 PM
WL-03079943 Labor Open 0.016666666666667 $38.00 Jan 27, 1:19 PM

Details